thelondonsockexchange.net

4.5
4.5 Based on 61 reviews

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Average Rating

4.5

/
5

61 Reviews

5 Star
84%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

MrPierro2778
Frustrating shipping experience for a holiday gift

I ordered a gift on December 13 for Christmas delivery in Canada, expecting fast shipping. Now it's December 28 and the socks have not arrived. There has been no updated tracking information, and the parcel seems to still be in the UK after 15 days. The seller provided the same unhelpful tracking details last week and has not offered assistance. I've sent two more messages but have not received any response. The customer service has been very poor. I plan to request a refund as soon as I can make contact. I advise against ordering from this shop internationally.

1
Date of experience: Dec 28, 2025
Maura
Unsatisfactory experience

My experience was quite disappointing! I ordered two items on December 3 and haven't heard anything since. Upon checking the order, I found out they failed to hand it over to the delivery courier, and two weeks later, there was no follow-up from them. When I reached out about the delay, they offered to refund or send the items now, but later notified me that the products were sold out. They did little to honor my order over newer ones, which is very poor. Mistakes happen, but how businesses respond is crucial. Overall, the lack of proactive action and customer service means I would avoid them in the future.

1
Date of experience: Dec 15, 2025
Stephanie
Order not received for Christmas gift

I placed an order on December 13 for a Christmas gift in Canada, expecting prompt delivery. It's now December 28 and I still haven't received the socks. The tracking hasn't been updated, and it seems the package is still in the UK after 15 days. The seller provided the same ineffective tracking information last week and has been unhelpful. I've sent two additional messages without any response. The customer service is disappointing. I intend to request a refund as soon as I manage to reach them. I recommend avoiding this shop for international orders.

1
Date of experience: Dec 13, 2025
Lois Hughes
Satisfied customer from Singapore

I ordered on December 4, shipped out on December 6, and received my package in Singapore by December 14. Not too long considering it ships from the UK. A FedEx tracking number was provided for easy tracking (the final delivery was handled by another service). However, it would be great if smaller sizes were available for all designs, especially the alcohol-themed ones, as we girls love them too!

5
Date of experience: Dec 04, 2025
Rhoda Wright
Impressive packaging

The packaging is excellent, and the socks are fantastic.

5
Date of experience: Nov 27, 2025
Tazewell
Fantastic socks - perfect gift

These socks are fantastic! They feature fun designs and excellent quality. The attention to detail is impressive. I purchased them as a gift, and they arrived well-packaged in a lovely gift box and on time. I would definitely recommend them.

5
Date of experience: Nov 27, 2025
Rain F.
Simple ordering process

The ordering process was straightforward. Delivery was prompt, and the socks are of high quality.

5
Date of experience: Nov 27, 2025
Marian S.
Stylish and high-quality socks

These socks are both stylish and high-quality. They shipped quickly and arrived within the expected timeframe! I will order more!

5
Date of experience: Nov 26, 2025
Cletus
Mistake resolved efficiently

I made a mistake with my order, but they resolved it quickly and even refunded the price difference. The quality is good, and the service is excellent. I would recommend!

5
Date of experience: Nov 26, 2025
Alisha Morgan
Unique themed socks!

The seller offers unique themed socks that are very well crafted. This is my second year ordering them as Christmas gifts!

5
Date of experience: Nov 26, 2025

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