Review Time
I ordered some items after noticing they were significantly cheaper than other retailers. I didn't check the reviews initially and got worried when my parcel didn't arrive within 10 days. However, after emailing, I received a quick response with tracking information. The products shipped from overseas, which explained the longer delivery time. Although it took 10 days, the items are fantastic and worth the wait if you can be patient.
My order was delivered to the wrong address in London instead of my intended destination in Scotland. I've usually had no problems, but after tracking showed it was delivered, I received no assistance. I won't order from this service again.
I placed an order worth €100 five weeks ago, and it was marked as 'dispatched' with no updates. Customer service only provided automated replies, lacking any human interaction or accountability. The order finally arrived after five weeks, but the lack of communication was unacceptable. As a loyal customer, this experience has severely shaken my trust in the service.
I placed an order a month ago, and when my parcel hadn't arrived, I contacted customer service. The responses were all automated, with no one addressing my concerns. The tracking indicated no delivery attempts were made, and I eventually found out my parcel was returned without explanation. Despite multiple attempts to resolve the issue, I received the same automated replies, which felt unprofessional. This has been the worst customer service experience I've encountered.
I wish I could give zero stars. I made the mistake of not checking reviews beforehand. My order placed over a week ago has still not shipped, and I've run out of my usual skincare products. Their excuse was the holiday season, but this seems to be an ongoing issue. I'm extremely disappointed and will be contacting my payment provider to dispute the charge.
This service is a complete joke. While they respond quickly via email, their solutions are unhelpful. It took nearly two months to receive my order after persistent follow-ups. They even offered a voucher that ended up costing more due to minimum purchase requirements. Overall, a very disappointing experience.
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