Name: subdued.com
Telephone: +390699360000
Rating: 2.9

Philippa Kelly Guest

Service was disappointing during my visit

The service I experienced was quite disappointing while I was browsing the jewelry section. A staff member kept reorganizing items right in front of me, which made it difficult for me to consider making a purchase. I tried to look around politely, but she wouldn’t step aside. Additionally, the queue extended outside, and one employee was just standing idle, not opening another register. Once I finally reached the checkout, the service was still lacking. Although the cashier was friendly, she was incredibly slow, taking nearly a full minute to provide change for a small amount. It seems the staff here may not be adequately trained and might be taking their roles too lightly. They really need to improve their customer service skills. The clothing line was beautiful, but the staff definitely needs a serious improvement in their approach to customers.

Date of experience: Dec 30, 2025

Carrie Anne Guest

2 months ago

Disappointed by unexpected design

I thought the jumper I ordered was beige, but it had gold threading, which I didn't like. I returned it and am still waiting for my refund. I was charged £9 for the return, which feels like a total rip-off. I won’t be ordering from this service again.

Date of experience: Dec 13, 2025

JM Guest

3 months ago

Stress-free online shopping experience

I found the entire online shopping process to be very relaxing. There was no confusion with sizes or items, the order was placed effortlessly, and it arrived on the promised date.

Date of experience: Nov 29, 2025

Forrest Adams Guest

3 months ago

Let down

I still haven't received my package, and I'm not getting any responses.

Date of experience: Nov 28, 2025

Tracy Foster Guest

3 months ago

Quick shipping and quality items

The shipping was prompt, and the items were of high quality; everything was simply fantastic.

Date of experience: Nov 28, 2025

Amber Bell Guest

3 months ago

High return costs for poor-quality item

I ordered track pants with a design that didn't justify the price; they didn't fit well, and returning them cost me £9.

Date of experience: Nov 28, 2025

PB Guest

3 months ago

Terrible return and exchange process

The pants were cute but ran small. I wanted to exchange them but wasn't offered that option. I received only half of my refund and had to pay for return shipping. I advised my daughter not to shop here again. Such a scam.

Date of experience: Nov 27, 2025

Israel Parker Guest

3 months ago

Quick delivery and cute items

The trench coat and sweater are adorable and arrived very quickly. I would definitely recommend the trench coat, but the sweater is quite pricey. If you can afford it, go for it; otherwise, skip it.

Date of experience: Nov 26, 2025

Lydia Guest

3 months ago

Excellent branding

Impressive branding.

Date of experience: Nov 26, 2025

LL63 Guest

3 months ago

Customer service issues with size order

I ordered the wrong size and contacted customer service to change it before it was packaged, but was told it wasn't possible. I could cancel the order instead, which seemed illogical!