Review Time
I regret to say that I used this service for two months with horrible results. The service was faulty and the website was unreliable. The output quality of the video was boring and very dull.I cancelled the service in March 2025, only to find out that they ignored my cancellation request and billed me back in January 2026. I was never sent any email regarding renewal or receipt. I was never notified of anything related to my account. I would strongly recommend against using this company.
I’ve had an excellent experience with Submagic so far. The platform itself is solid, but what really stood out was the customer support. Stefan was responsive, professional, and genuinely helpful throughout the process, even while dealing with technical issues on their end.He kept me updated, explained everything clearly, and made sure the issue was fully resolved. That level of communication and care is rare these days.Really appreciate the support and highly recommend Submagic to anyone looking for a reliable tool with a team that actually has your back.
Such a great product. A lot of their features have an API to call which helps tremendously. The product literally saves me paying an editing team! Just this week, I contacted them because their background music feature didn't have an api parameter set up and they said they'll have it running by the end of the week!
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