Review Time
Highly recommend this company. It is a great quality product and I was very well advised before buying. The indicated lead time was pretty accurate and on the day, the team of two guys who did the installation was excellent, professional and friendly. They had actually been held up on a previous job but kept me informed re progress. By the time they got to ours it was quite late but they didn’t rush the job and ensured everything was done properly. Very pleased all round.
Dan and Marius were absolutely fantastic. Quick and efficient at putting up our pergola, giving us useful advice about where to place the slats. They also adjusted the pergola to ensure it would be straight. We had just had our garden finished the day before, and they took great care around the newly laid plants and patio. They cleared everything up and left it tidy. Really impressed and extremely happy with our pergola!
Sales was seamless and actually faultless, along with the delivery service. Due to delays in organising installation, elected to self instal. That's when the product quality is exposed. Half of the locating holes were incorrectly pre drilled and not lining up, resulting in having to bore drill to line up to fit. Product was stained by iron fillings, which really did spoil the finish especially on the white finish. Contacted sun's they explained the reason for the staining, apparently a manufacture failing that they have no control over. Re the holes not lining up, of course this isn't an issue with paid installation - so summary is, if you want an easy self install, without having to scrub off the staining don't look at Suns Lifestyle. I did contact suns before writing this review to see if they would both acknowledge the "faults and mitigate, to which they would not!
The whole process from start to finish has been fantastic. A knowledgeable sales team who were able to advise on a bespoke install and were very accommodating when our project ran over. Glen and Andy from the install team were great - they were quick, efficient and so clean and tidy. Such a well organised and professional company to deal with. As other reviews have said ' you get what you pay for' and in my opinion, its worth every penny!
Sunslife erected our pergola very efficiently but Dan was unhappy that blinds were not working absolutely correctly so the company arranged for a revisit to suit our diary. So Dan and Marius appeared as arranged to day. They replaced one blind and refitted the other two so that they all slide beautifully and click up into their cartridges when not in use. A great product and great service. We are delighted with our new room!
My pergola was installed yesterday. Unfortunately the paintwork is very poor and flaking off on multiple parts around the structure. The installers did not notice this. I noticed immediately and called to report and send photos and a video. These can be seen on a Google review. I have yet to hear back to acknowledge the issue and when the damaged parts will be replaced. Not what you would expect for a £10k plus premium product. Order number 15145 / S04044EDIT: 23/06 Suns Lifestyle have contacted me and the replacement parts will be fitted on the 4th July.
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SUNS Lifestyle are the leaders in luxury and exclusive outdoor furniture. Our young, energetic and forward focused creative team of advisors, offer fresh thinking and innovative products, which stay ahead of the latest garden trends.
Our high-quality range of contemporary products are designed in Europe and produced with robust materials that are made to last. Each innovative product is created with style, comfort and relaxation in mind, and as every piece is fully weatherproof and low maintenance, you’ll have more time to enjoy your outdoor space and less time worrying about changes in weather. And just for some additional peace of mind, we provide a reassuring 5-year manufacturer warranty on most products.See more
