Review Time
This Casino doesn't follow the Responsible Gambling Rules as they claim to do!!.. Repeatedly asked them to close account and block any further deposits due to gambling addiction.. They have failed to follow any instructions and allowed deposits to be made..
Numerous emails have been sent to the Customer Support Centre which are unanswered requesting assistance..
Due to the fact that they are unregulated, they will continue to take advantage of vulnerable people's addiction..
Regardless of any previous activity, I am now formally requesting permanent account closure only.
I am not requesting a withdrawal or account reopening.
I do not consent to providing additional intrusive documentation for the purpose of closing my account.
Please confirm permanent closure in writing.
I simply requested permanent account closure. I did not request any withdrawal or additional service.
Despite this, they demanded excessive and intrusive documentation including full ID verification, source of wealth documents, bank statements, and even a selfie holding my ID.
Requesting such sensitive information just to close an account is completely unnecessary and unreasonable. The process feels deliberately complicated and invasive.
Very disappointing experience. I would advise others to be cautious.
Where do i start on this site its absolutely shocking and im surprised its still operating, if I could give zero stars I would and when you want to close your account down they need proof of id, for what I dont know ive only ever needed to give id when I want to verify an account
Please please please avoid this site at all cost and save your money
I strongly advise against using this platform. Your chances of winning are virtually nonexistent, maybe one win at best. The only rewards are minimal free spins on the lowest bets, which yield poor returns. I spent over £1000 betting an average of £0.8 across various slots over a month, and I never won anything substantial to keep my interest. Overall, it's a disappointing experience—look for alternatives.
After receiving 84 emails canceling my withdrawals without explanation and blaming my bank, I finally gave up. They will take your money, but the process of getting a withdrawal is lengthy and disappointing. It’s simply not worth the hassle.
I received 84 emails canceling my withdrawal requests without any explanation, constantly blaming my bank. Eventually, I lost hope. They will take your money, but the withdrawal process is painfully slow, and you may never see your funds. It’s simply not worth the stress.
I requested to close my account without any withdrawal, yet I was asked for extensive identity verification, proof of address, a selfie with my ID, and even financial documents like salary slips and bank statements. Such invasive requests for personal information just to close an account seem excessive and appear to discourage users from closing their accounts rather than being a genuine security measure. My experience has led me to distrust this casino.
I found the experience frustrating. They wouldn't allow me to withdraw my winnings unless I provided extensive personal details, including impossible-to-obtain bank statements for pending transactions. My withdrawal was canceled, leading me to gamble the remaining funds and lose everything. Extremely disappointing!
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