Review Time
I’ve been teaching German through this platform for four years and have met some wonderful students. Only twice have students inquired about their payments to the platform, mistaking them for my lesson fees. My first class is free, and subsequent lessons are chargeable. I use three different sites for teaching, and I find this one to be the most supportive for tutors. Compared to another site that collects payment upfront, this platform allows me to engage with a diverse range of students worldwide. Thank you!
I found a tutor on the Superprof site and signed up, not realising I had to pay $59 for a monthly subscription on top of the tutor fees. I arranged and confirmed a lesson with the tutor. Close to the time of the lesson, the tutor cancelled the lesson as she was sick. We rearranged and confirmed another lesson. This lesson was also cancelled by the tutor due to still being sick. Months later I realised Superprof was still charging me $59 per month for the 'Superpass' subscription, which I didn't even know I had signed up for. I have cancelled the subscription, and the bank advised to cancel the credit card Superprof has been charging. So I have been charged $177 and didn't even do a single lesson. I have emailed Superprof today requesting a refund.
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