Review Time
While going through the carwash, the driver's side rear view mirror was damaged and left dangling by the electrical wires. When I complained to the manager, he suggested that i file a complaint with the corporate office. When I asked for a number to the corporate office, he said they didn't have one. That was not a good sign!!! So far, I've send all documents to their corporate office FOUR times and no response. It's clear, this car wash does not care about their customers. Consequently, I placed a stop payment on the monthly membership.
When I got there the washing machine stopped working and I asked a couple of questions about how long this might take because I have a life to live and can't waste my time waiting for a paid service to be provided. Before I could finish my second question the goofy looking ponytail guy decided he was going to mansplain why I should wait quietly while he fumbled through his truck. Note: if your business is focused on vehicle cleanliness, your truck shouldn't spill out garbage onto the street when you open the door. When I started to talk to "David" again, he became very dismissive of me and straight up rude. Once he was done dismissing me (the customer) he started talking to another guy that was there. ***Women beware***David is costing you business.
And I'm not the only one who comes out of this car wash with damaged rims. The left front and rear rim were damaged while driving through the car wash with my new car.It felt like someone hit the car from the left in the middle of driving through the car wash. I didn't think anything of it and drove home in to the garage. The next day I saw the damage to the rims. It looked like a half-moon. So, I went back and complained. A new employee filled out the complaint form and said the company would contact me. I waited 4 weeks, but nobody contacted me. I cancel my membership immediately. Don't use this car wash if you have low profile wheels.
Today was my first visit to Super Star Car Wash and it will be my last. I have a small SUV and the car wash itself was fine. On leaving I asked if the back area was vacuumed and was told it was. Didn't check, I trusted them. It wasn't. I don't like being lied to, won't ever go back.
They charged my two of my cards for over 2 years for one vehicle. After auditing my account and bringing it to their attention, after 7 months of back and forth they are now ignoring me. This is over $1000 they owe and will not correct the issue. Not to mention the all the emails and time.
Purchased annual pass at the new location on Grant Rd Tucson..when they first opened I went in an equipment failure did no allow water to get on brushes and brushes spinning on dry paint. Went in again and did a decent job. 1st was after purchasing annual pass- same problem no water. After many cars went through with out water including mine-manager realized he failed to turn on water pump. Every can before mine and mine didn't get cleaned...Absolutely unacceptable!
If I could give less stars I would. I use to always bring my truck to this location and when my wife asked where we could take the 4Runner to get detailed I said “I know where to go”! We brought my wife’s 4runner to this location to get a wash and detail after a camping trip. We specifically asked for no armorall because we live down a 5 mile dirt road in New River AZ and armorall just makes everything look worse after a dirt road. Not only did they armorall the entire inside and outside, but they did the tires, the wheels and all the metal on the exterior of the truck. When we talked to Mike the salesman he wrote “no armorall” on the window. After 3.5 hours and $250.00 they wanted to re-wash the truck. When I returned to the wash to complain I also noticed that the driver side mirror had been broke. Dominic the manager was nowhere to be found. So now I’m out $250.00 plus I have a broken mirror and Dominic is unwilling to even refund my money. This place is a joke and I will never return and I will make sure to tell everyone I know to beware of this company as they not only break your vehicle but they do a horrible job and are very over priced! Please see photos and let me know if you would pay money for this!
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