Review Time
If I could leave negative stats I would. I had a small and I mean small mishap at this car wash. The employees were understanding and helpful. What I mean by small..the damage was $180, which is a small issue. I reached out to corporate and hr to no avail. They will not return phone calls or emails. After many and many more they had me submit a claim and that was it. No return phone calls , no returns emails. I would encourage everyone to avoid using this company as they will not stand behind there service or their company nor their customers. I’ve been a member for over 4 years. As of today obviously I’m no longer a member or a customer. My reasoning of this review is to hopefully stop anyone else from going thru this. If anything happens no matter how small they will not respond to you and could care less. No phone calls , no emails, they just disappear. Who does business this way?? My money and support will be going somewhere else.Brian Emmert
Employee did not put the car wash on the correct setting, resulting in the machine breaking off the rear brake light of our vehicle. Staff at location was supportive and completed appropriate documentation. The claim goes through “corporate.” However, there is no contact information available to speak with an actual person. 20 days since the incident and have received 3 automated email responses with no solutions sight. Avoid this business. There is nothing super about them.
I canceled weeks ago, yet I was charged again today. This is the second time I have had this company run afoul with double billing, and now just out right "we have your card, why not bang it?!?"Website & phone don't work. These folks need a visit from the feds. They double bill so much, it is the number one choice when trying to submit a complaint online.
If I could rate them with a negative 5 I would.Lots of problems and promises brokenFirst, about half of their vacuums don’t work. They are aware of the problem and have been for months, and yet they refuse to clean the filters in order to have their “free” vacuums work. There is no suction or insufficient suction.Secondly, they often do not even have CLEAN towels to wipe the water spots off your vehicle or clean the windshield.Third, you CANNOT reach a real person, no matter what extension you use…on purpose.Forth, I submitted an email detailing these aggravating defiencies and didn’t get a response FOR WEEKS. When I finally heard something from a random email (not identified in ANY WAY as Super Star) they said, “Sorry it’s taken so long…we’ll get back to you in a little bit.” TERRIBLE, TERRIBLE customer “service,” wouldn’t you say?
WARNING: NEVER USE THIS PLACE! They need to be shut down! I am an elderly woman and I live in NE. I used SuperStar car wash in Casa Grande (Cottonwood) for a ONE time car wash while visiting there 4 months ago. I now see my card has been charged monthly since then! THEY ARE THIEVES!!! I have attempted to work with them with NO response! I will shut down my account so their lying thieving hands can’t continue to steal from me!
I’ve tried on three separate occasions to get a refund and to stop my membership only to have it thwarted as there is no way to contact their customer service via phone. They do not respond to emails or texts so I get a monthly billing. Extremely annoying, time consuming and unprofessional to the degree highest degree. Do not buy a membership from these grifter scam artist
I've been trying to cancel my membership since last year. Now January 2025 is here and I got charged again. I tried to cancel my membership online several times and it did not allow me to. I then called customer service and they put me on hold for 20 minutes to come back on the phone and tell me I don't have a membership. I've sent several emails and nobody responds. Now I can't find a good contact number to speak to a human about my complaint.
Super star car wash in December. During the wash piece of molding was knocked off, I was told to fill out a damage report which I did. It took super star car wash 3 weeks to get back to me. I had to fill out another report. Super star is still sending me messages that my report is still wrong. They send a message every few days. This company is very is very shady. I wouldn't do business with them again. I would suggest anyone who needs a car washed look for a reputable place. I gave them 1 star,because there is nothing lower. This was the response from Super Star car wash after a couple of months "After a thorough investigation, it has been determined by our Operational Leadership Team, that the Super Star Car Wash equipment at the Grant Location did not cause any damage to the 2021 Hyundai Tuson . Damage is from wear and tear of vehicle and thus the claim has been denied."the molding was over the roof rack channel. It's just a cover if you don't have a rack. This business should be avoided at all costs, they are cheats and crooks.
I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancelled my membership and moved to Tommy's a few minutes away that offers better service and more comprehensive services. AVOID superstar, my situation in not unique
FRAUDULENT ACTIVITY- They are charging me $24.95 monthly and I didn’t sign anything, It’s fraudulent. Can’t get a hold of them -cant submit online - doesn’t work - have to have my credit card company dispute it - just caught it and it’s been since May- they have been charging me illegally. $175 has been charged on my credit card. This location is 7th street and Rose Ave in Phoenix If you must go to Superstarcarwash - pay cash!
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