Review Time
Worst camera company ever. You cannot even get support from a phone call. The robot just says plane useless information and hangs up on you. The online support is also very poor and only with AI you can't get a real person to talk to.... I have been trying reset the password for my system and they don't even offer support for that either. I either need to return the whole thing back and get a refund or keep suffering to try to get someone to help me with this issue. I have been trying to solve this issue for months now..... I am not even able to use the camera system other than looking at it from the screen live, which is useless because I need to access it from my phone and rewind to see what happened or whatsoever. DO NOT WASTE YOUR MONEY ON THEM!!!!
Ordered a system and additional cables. Turned out we didn't need the extra cables so tried to send them back just days after they arrives. We've had an absolute nightmare trying to do so and absolutely everything is managed by Ai bots and automated chat which either says NO or sends you around in circles for DAYS. After hours of trying, we eventually managed to speak to someone who's clearly based overseas and not in the UK like Swann would like you to believe. They are very quick to take your money but if you need ANY after sales help, forget it. It is honestly one of the worst experiences of "customer services" I have ever experienced. I would strongly recommend potential buyers look at other systems and companies as there are far better quality systems out there at the same price point and who offer a lot more in support and set up help.
Bought a camera, that was incompatible with my system. Understand that the error was on my part. But had to pay $20 to ship camera back to Swann. Had I bought through Amazon I would have had free shipping I’m sure. Will probably go with different company once cameras start failing.
The camera was significantly overpriced for the low quality of the product. The night vision is inferior to that of a budget camera, making it nearly unusable. Additionally, the integrated solar panel fails to charge the camera adequately, necessitating removal for electric charging. The support team was unhelpful regarding an exchange for a faulty unit within the stated 14-day period. Overall, I'm very dissatisfied.
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