Review Time
Scam website where product sent was not as advertised and company makes it very difficult to return the product as return is not to a UK address. Luckily I paid by credit card and was successful in getting my money back via a chargeback as 1) product is not as described and 2) they have failed to comply with the Consumer Rights Act and Consumer Contracts Regulations. Do not buy from this scam website!
A similar experience to others that have left reviews - be warned. Firstly, despite the impression created, this product is shipped from Hong Kong rather than the UK. I received 2 FindTag tags rather than the 2 Tados tags advertised on the website. The packaging, instructions and the app all say FindTag. Worst of all, they are Bluetooth tags and not GPS as advertised, making them an inferior product. Having been in protracted email dialogue with the company they will not acknowledge that they have sent an incorrect, inferior product despite me sending photographs as evidence. They insist it is the correct product despite all evidence to the contrary - their only argument is that because the tags look the same as the Tados tags on their website, they are Tados GPS tags. Clearly they are avoiding admitting it is the wrong product because that would make them liable for return delivery costs and a full refund. They are not offering a full refund unless I return the tags to Hong Kong, but of course they will make an unreasonably large deduction as an admin fee, and they say that I would have to pay the substantial shipping costs even though they have sent the wrong product. All of this is clearly designed to make it unattractive to return the product because the net cost to the customer means that you would only receive a small proportion of your money back - assuming that they ever make a refund at all. They show no genuine interest in resolving this despite a long email exchange. At best, a disreputable company that takes advantage to the fact they are in Hong Kong rather than the UK. At worst, this is a complete scam - a company that deliberately provides inferior yet similar-looking products whilst charging for a GPS product.
This product does not work. After waiting for this product for almost a month, I finally received it. It was advertised as a GPS tracker. It is not a GPS tracker but a low powered Bluetooth tracker according the specifications in the manual. I am unable to register the app. Contacted "Customer Support" for a refund. A "Refund" involves:• Paying all shipping costs (both initial delivery and return shipping to Hong Kong). Which is about half of the cost of the product itself.• 15% handling fee will be deducted from the refund.BUYER BEWARE, THIS PRODUCT IS A TOTAL SCAM.
When it's advertised as a UK product but it ships from China you know it's going to take a long time plus the quality is suspect. It took nearly 3 weeks to arrive and I paid extra for express shipping!! On their website under shipping it gives you time frames for fulfillment and then shipping and it's patently false. It takes way longer and paying extra for expedited shipping is a waste. Quality?? Well it's from China what do you think? I've tried to return things to China and it costs $$$!!! They fool people.
Purchased the Tados "Mini GPS Tracker" from the tado-ca site, also linked with the tados-us site. This product is _not_ a GPS tracker, is it is a (cheap) FindTag Bluetooth beacon, that you can bind to your smartphone and possibly (no reliability) place, using your phone's location, on the FindTag map app.
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