Review Time
Awful app, I used it for one day and was then tied into a YEAR contract. After that year they're still taking the direct debit! I've been contacting them over and over again with no reply, and if I cancel my direct debit it'll go to debt collectors. This company is 100% just another scam.
My weight loss journey with Team RH has been simple, manageable, and genuinely life-changing.
This isn’t a diet — it’s a complete lifestyle overhaul. I started on 6th January 2025, and to date I’ve lost 45.87 lbs.
The app has been like a bible to me. It’s incredibly smart, intuitive, and well designed. You genuinely don’t need any other apps or gadgets because everything you need is right there.
The coaches have always been there whenever I’ve needed support. Their advice is second to none — I’d strongly encourage anyone to trust them because their knowledge is outstanding.
This is not a magic fix. You have to put in the work to see results, but the rewards are absolutely worth it.
I am now the fittest and healthiest I’ve been in a long time, and I feel so much happier and more comfortable in my own skin.
I’m nearing my goal and fully intend to continue using the app for maintenance.
I love the Team RH approach. It’s not for everyone, but I personally find the honest, straight-talking, and direct posts on Facebook both refreshing and highly motivating.
I originally downloaded the app a couple of weeks ago but only started logging food five days ago due to getting ill. I used the time in between to use the app and educate myself and I am already seeing results. I downloaded the app after seeing Richie’s videos on TikTok and I normally avoid buying anything associated with TikTok, but I went into this with an open mind. I used to always feel hungry but now I feel satisfied all day, only getting hungry at meal times. You can still eat whatever you want as long as it fits into the nutrition. The nutritional information has been the best bit for me. I am normally also a bit of a snacker but haven’t craved anything sweet since starting. I am so happy I purchased this service already and am looking forward to continuing my journey (which is proving easier and more successful than other plans already). I used the reviews to persuade me to buy, so I hope this review helps people the way I got help
This is a complete scam. Upon signing up, you're locked into a contract that isn't clearly stated, unless you happen to read the terms and conditions, which most people won't. I'm now obligated to pay 7.99 a month for a service I won't use, as the app is basic—just a food diary that can be found elsewhere for less. The targets can be calculated on your own by determining your TDEE and BMR. It's best to stay away. As someone with bipolar disorder and ADHD, I dread the thought of receiving threatening emails that could trigger my anxiety or a manic episode. They don't care; they just want your money. I contacted the support team within 12 hours of joining and received the same old excuses, even after providing evidence that their practices are illegal. According to regulations, there's a cooling-off period even if you start using the app, but they disregard this. Most fitness plans allow you to leave without hassle, except for this one. If you have mental health issues, be cautious—they will manipulate and gaslight you. Truly appalling behavior.
I am extremely dissatisfied with this service. I attempted to reach out multiple times to cancel my subscription within the 14-day cooling-off period. Instead, I received an email threatening legal action. This is a terrible service, and if I could give zero stars, I absolutely would. I recommend avoiding this service at all costs.
Complete scam!! I signed up for what I thought was a monthly subscription to help with weight loss after an illness. I quickly realized the app wasn't suitable for my condition. I reached out via email and WhatsApp to request a cancellation, as there was no option to do so through the app or website. The response I received was clearly automated and mentioned that I had committed to a minimum of 12 MONTHS and had waived my right to a 14-day cooling-off period. These terms were buried in the conditions, specifically clause 3.8.2, as I was informed. After requesting to cancel, I was presented with two options: 1. Pay the full annual subscription in one go. 2. Pay the full annual subscription in monthly installments. The response concluded with a statement that no further assistance would be provided. What a scam!! Concealing crucial details in the terms and conditions is clearly this 'business's' tactic. It's trapping individuals who are trying to improve their lives and adding unnecessary stress. Disgusting methods and outright theft. STEER CLEAR. Previous complaints upheld by the Advertising Standards Authority (ASA) haven't stopped this dubious company from using deceptive practices. Enjoy my £7.99; I'll be sure to warn others about this scam. Expecting your automated reply below.
I just became a member to embark on my new weight loss journey but faced issues accessing the app to enter my details. I reached out to the support team and received an instant reply. Their assistance was exceptional, and everything was resolved quickly. This has boosted my confidence in my choice to work with them for guidance on nutrition and other resources they provide. A friend recommended them, praising their fantastic support. I'm eager to get started now!
I entered into an agreement with the service and, regrettably, my experience was unsatisfactory. The app is not user-friendly and doesn't meet my needs; who has time to weigh pans? I signed up after being persistently contacted, and when I explicitly asked if the app was similar to another service, I was assured it was, which it clearly isn't—this becomes evident only after signing up. When problems occurred, I followed their complaints procedure and sought independent advice, but the company chose not to engage further or explore resolution options, even closing my complaint without my confirmation. Once they have your direct debit details, that's it. While they have the right to uphold their terms, I found their approach to be quite inflexible. I've reported the situation to trading standards after receiving guidance, and it doesn't surprise me that others have done the same. I cannot recommend this service and would advise others to steer clear.
The representative was outstanding in resolving the issue with my missing delivery. Their prompt replies ensured I received a new batch of protein shakes in no time. Very friendly and enjoyable interaction. Also, great value as the shakes taste fantastic.
Regrettably, this service misleads customers into believing they are signing up for a monthly plan, only to discover it's actually a 12-month commitment. I didn't notice this detail until I realized I couldn't manage the monthly payments, leading me to cancel. I then received threatening emails regarding debt collection. There are better alternatives out there.
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At Team RH, we’re all about results. We’ve helped over 80,000 people lose weight and keep it off—no fads, no fluff, just a plan that works. We give you the truth, the tools, and the support you need to smash your goals. Our Trustpilot score speaks for itself—join us and see what real progress looks like.
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