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As someone who rarely writes reviews, I must say this experience was disappointing. I purchased a gaming setup for my son through a retailer, opting for a refurbished model thinking it would be a good way to learn on something less advanced. It arrived well-packaged, but when I plugged it in, the screen remained blank... The PC showed a warning and then nothing. I tried contacting the support team (toll-free), but the calls rarely connect, and when they do, they drop after a few rings. Emails went unanswered, leaving me frustrated. The retailer's customer service completely disclaimed responsibility, stating it was a reseller issue and they couldn't reach out to the support team. Incredibly, they even suggested I contact the original manufacturer! Currently, the setup is with a local repair shop, and I'm awaiting news on the issue. I strongly advise exercising caution, as this is your hard-earned money at stake.
I'm not one to typically leave reviews, but my experience was not good. I purchased a gaming setup for my son through a retailer, opting for a refurbished option to save money. It arrived well-packaged but was non-functional—just a blank screen and a warning flash from the PC. I attempted to contact the support team, but the toll-free number rarely connected, and my emails went unanswered. The retailer's customer service dismissed any responsibility, claiming they were just a reseller. They even suggested I reach out to another company for help! Now the PC is with a local repair shop, and I advise extreme caution when spending money on this product.
I bought a prebuilt PC for $1500 from a seller in November 2024, only to find out less than a year later that it contained outdated hardware that can't upgrade to the latest operating system. When I contacted support, they acknowledged the issue but wanted me to pay for shipping both ways for an upgrade that shouldn't have been necessary. I ended up replacing the outdated parts myself just to make it usable. Now, they are ignoring my requests for a partial refund. Selling obsolete hardware at full price and then neglecting customer service is unacceptable; I cannot recommend this seller.
I ordered two PCs from a marketplace affiliated with a major retailer. While one arrived on time, it was not the model I ordered. After some back and forth, I received a replacement. However, the new PC had issues that I noticed only after some time. The network card stayed active even when the PC was shut down, which is problematic. I reported this to support, but responses took ages. After several attempts to resolve the issues, I was told my warranty had expired. I’m now seeking help from someone else to pursue this matter legally, as I find the situation unacceptable.
I accidentally ordered two fans and contacted them to change it to one and request a refund for the difference. They claimed I was only charged for one, despite having proof otherwise. After a lengthy dispute, I received a partial refund, but now I'm waiting for the rest. This experience has raised concerns about their business practices.
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