Review Time
Be aware Teebooks does not honour their return Policy. I returned two floating shelves in the same packaging in which Teebooks sent them, but I was not refunded. Teebooks claimed that they arrived damaged because I did not pack them 'properly', despite having used the packaging in which they arrived. When I said Teebooks was accountable for this as the packaging was 'theirs', Teebooks claimed that 'their packaging is designed for a one-way trip' and returning a package in the exact way you receive it is not enough. I found this to be extremely disingenuous. The recommendation to have protection on their website suggests making sure to pack the parcel well. In sending the parcel in the same packaging I received from the company, anyone would assume is packing it well. It seems apparent that Teebooks is saving money on packaging and misleading customers with the return policy.In addition, I had to bear the costs of the custom, which Teebooks makes sure not to mention on their website; as well as the postage for the return, which was much higher than expected (Royal Mail quote was over £ 60 pounds). Do not use this company would be my recommendation.
Beware that if you return your order, you are stuck paying for and arranging the shipping. Then initially they didn't refund me the whole amount, and I had to point out the error and ask for a correction. Their policy is not at all customer-friendly. Ordering from them was an expensive mistake. Never again.
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