Review Time
Cannot connect to the app via Chromecast. It just won’t play no matter what I do. I’ve contacted support and not one of their suggestions worked. I used this app most of last year and it worked fine. They’ve changed something and now it’s hopeless. Waste of money and no refund forthcoming .
I signed up and it was great but I found out it's all about ATP, no WTA. So, I clicked chat on their screen and asked for a refund. No hesitation, and I received the refund just now. Great customer service and resolution! I will subscribe once you carry WTA as well, please
I signed up and it was great but I found out it's all about ATP, no WTA. So, I clicked chat on their screen and asked for a refund. No hesitation, and I received the refund just now. Great customer service and resolution! I will subscribe once you carry WTA as well, please
Oh dear, wish I had looked here before registering and paying for a premium subscription. Activating the app on TV was impossible no matter which phone or PC we used to activate the codes, could not activate on different tv either. Complained via website- there is no chat, they just receive messages there. 2 days later a generic response arrived clearly not addressing the specific issue. Reply sent with all details they requested, still no response or solution. Decided to cancel using cool off period rights but guess what! the email address they give in T&C to use to cancel for this purpose is not mainteined by them at all and bounces back with nowehere to go. If you try to cancel after logging to the account there is no option within reasons provided to choose the cool off right, so if you choose anything else they will of course not refund you. Easy way to get at least months worth of subscription for service they do not provide. Never seen such an unprofessional bussines, misleading and untrutful. Do not waste your time with them.
No matter the device: Apple TV, iPad, iPhone, Mac, this bloody service isn't working!!! Server error. Manifest request failed. Network Error: Response Validation Failed. Status Code: 403. Three tournaments are on and replays are just not working. And, there is NO SUPPORT to be found!!! So, bloody chatbot that will only allow you to explain the issue in 128 characters or less.Good luck if you think you'll hear back from anyone!!!
Worst customer service. Was a good app until their latest "upgrade" about 6 weeks ago and ever since then have been unable to access my paid subscription on any Android device. Have been going in circles with their customer service team who keep deflecting to their technical team and no resolution, and no compensation for the more-than-a-month I've had no access to something I paid for. Very disappointing, don't recommend.
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