the-rugs.com

4.6
4.6 Based on 201 reviews

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Average Rating

4.6

/
5

201 Reviews

5 Star
79%
4 Star
9%
3 Star
5%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

Margaret H
Easy to use website and ordering

Easy to use website and ordering. Rug delivery was delayed by a day and after contacting the company, we received a quick response and confirmation of delivery the next day. Courier was polite and efficient. Rug was as described and good quality. Would recommend to others and use again ourselves.

5
Date of experience: Jan 06, 2026
Karen
Great customer service

The rug was delivered on time and is good quality!! There was a problem with the delivery service having lost the underlay package but this was resolved in super quick time and a replacement sent out. Great customer service ! Thanks

5
Date of experience: Jan 06, 2026
Shobna
The rug is absoloutley how I expected

The rug is absoloutley how I expected. Really good quality

5
Date of experience: Jan 06, 2026
Jilly Mulholland
The rug is thinner than I thought and…

The rug is thinner than I thought and it's still not lying flat

3
Date of experience: Jan 06, 2026
Lisa
Beautiful rug but its more white and…

Beautiful rug but its more white and cream instead of it been cream and caramel

3
Date of experience: Jan 05, 2026
Faye
Lovely rug

Lovely rug. Looks very expensive and great in the room. Such good value for money and came the next day!

5
Date of experience: Jan 05, 2026
NIGEL
SHEDDING FIBRES. Great looking rug but bits still coming…

Great looking rug but bits still coming off the cut edges and being trodden through to the next room, despite being vacuumed each day

3
Date of experience: Jan 05, 2026
Avoid

Took a chance after reading the reviews, gives a false tracking number that was from back in December before I even ordered. Then I queried it .. and all of a sudden it is lost. This seems to be common with this company. I would use PayPal etc if you are going to risk ordering from this company.

1
Date of experience: Jan 05, 2026
Mr Jason Reeves
Great product and service.

5
Date of experience: Jan 05, 2026
Shazia Ahmed
It’s a short pile rug I like it not…

It’s a short pile rug I like it not heavy at all really lights up my living room and the colours are great deffo go with my deco I hope it lasts longer.

4
Date of experience: Jan 05, 2026

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