the-rugs.com

4.6
4.6 Based on 201 reviews

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Average Rating

4.6

/
5

201 Reviews

5 Star
79%
4 Star
9%
3 Star
5%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

Flower
Excellent company with excellent rugs…

Excellent company with excellent rugs .ive purchased a few rugs from hear and always been happy with quality . Always super fast delivery never had a problem

5
Date of experience: Jan 09, 2026
Dalia
good quality same as photos

good quality same as photos

4
Date of experience: Jan 08, 2026
Jan Barrett
Good quality and just as advertised…

Good quality and just as advertised with good price to more than rival other online stores Also delivery perfect

5
Date of experience: Jan 08, 2026
Lyn Davis
The rug was delivered the next day and…

The rug was delivered the next day and was good quality and lovely colour. Will definitely use this company again

5
Date of experience: Jan 08, 2026
Penelope
DO NOT BUY FROM THIS COMPANY

The worst customer service experience i have ever had. They never sent my rug to me and i had to ask for a refund, otherwise they would have kept my money. Still waiting for my refund. Do not buy from this place.

1
Date of experience: Jan 07, 2026
Melissa Hudson
The Rugs - great company and beautiful rugs!

Love my rug such good quality and soft and beautiful! Good experience with contacting customers service, quick and helpful replies. Delivery was super fast!!

5
Date of experience: Jan 06, 2026
Irene Foxen
Highly recommend

Easy to navigate website. Great choice of colours and patterns, delivered promptly. The rug is lovely, even nicer than it looked.

5
Date of experience: Jan 06, 2026
sarah mainwaring
Fast delivery great prices beautiful…

Fast delivery great prices beautiful rugs.

5
Date of experience: Jan 06, 2026
Mrs Jillian M
Beautiful rug - easy to order online

Rug was easy to order online. Came quickly and is much much lovelier than expected. Really beautiful.

5
Date of experience: Jan 06, 2026
Kathryn
Great Rugs

I have rated this 5 stars even though my recent experience with The Rugs did not go smoothly. Lesson to me don't order in the sale and just before Christmas. What cannot be faulted is the company's speedy and professional response to queries and the fact that they were able to apologise when there were difficulties with my orders. It was frustrating for me especially seeing my second choice rugs being passed backwards and forwards through customs in Germany. However we got there in the end and as usual I am extremely pleased with the quality of the rugs purchased and value for money. I have now purchased 6 rugs from them and I am very satisfied with them. The washable runners have been particularly excellant.

5
Date of experience: Jan 06, 2026

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