the-rugs.com

4.6
4.6 Based on 201 reviews

...

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Average Rating

4.6

/
5

201 Reviews

5 Star
79%
4 Star
9%
3 Star
5%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

customer
Amazing

Fast delivery, was lovely and surprised with the quality, brilliant definitely looking to order again from this company.

5
Date of experience: Mar 16, 2026
Mr Cornforth
Great price and good quality delivered…

Great price and good quality delivered on time with good support. Would highly recommend this company.

5
Date of experience: Mar 16, 2026
Sarah McCluskey
Rug is lovely but long delivery

Rug is lovely. Delivery was long to UK and I wasn’t warned that the company is located in Germany. Rug was rolled badly so one end was folded the wrong way and took weights and time to fix.

4
Date of experience: Mar 12, 2026
Mrs Deborah Edwards
Excellent quality with very fast…

Excellent quality with very fast delivery. Very impressed.

5
Date of experience: Mar 12, 2026
Marie Rowson
Delivery driver was helpful and kindly…

Delivery driver was helpful and kindly put In the hall for me - being a large itemVery pleased with the quality. Expected quite a flat rug for the price

5
Date of experience: Mar 12, 2026
Della Nash
Rug was ok but the delivery was dreadful !

Rug was ok but I think the delivery company you choose to delivery the rugs needs to improve their service.We arranged for the delivery for a Thursday and given a time slot, delivery never happen, their website stated attempted delivery, but no one was in and a card left. Both was untrue as as we was in all day and we have a ring door bell showing no one came. We again arranged for a re delivery on the Monday and the same thing happen again. There is NO phone number supplied to make contact with the driver, we supplied a phone number and no one called us ! My husband left a strong worded complaint on the delivery companies website and only a response after the delivery happened on the 3rd attempt. In total we had to wait in 3 days for this delivery owing to incompetence and blatant lying by the delivery company.Courier was delivery Ex

3
Date of experience: Mar 11, 2026
Jane
A good quality rug at a fair price

4
Date of experience: Mar 11, 2026
Brian Hollinshead
This carpet is exactly as shown and…

This carpet is exactly as shown and what we wanted ,the price is good as well as del8very as stated thank you

5
Date of experience: Mar 11, 2026
Jurgita Endrijaityte
Good quality rug

Good quality rug. Efficient delivery.

5
Date of experience: Mar 11, 2026
Rebecca Dance
I love this rug

I love this rug, it is exactly like the picture and just what I wanted. It looks fab in the corner of my room with my plant, candles and lanterns. It finishes off the area beautifully. It did take a while to arrive but it was worth it.

5
Date of experience: Mar 10, 2026

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