Review Time
My first hot tub cover lasted 5 years. The cover I ordered from The Cover Guy fell apart after 3 months. I contacted them about the stitching failing, and they refused repair, replace or help in any way. They don't back their products, and their "warranty" doesn't cover anything. Unless you like wasting money on garbage products, I'd advise you to avoid this company.
VERY BAD business. I ordered Sept 5, 2022 and 10 days later I got an email saying they needed to charge me an additional $50 for shipping. WTF1?"Unfortunately, due to increased pricing from our Carriers the zip code provided on your order has been flagged for an additional shipping charge. As per the shipping and returns section on our website it states that some areas may be subject to a shipping fee. We cover up to $185 under our free shipping and the additional charge for your area is $49.99."I emailed on Sept 22 asking where my order was and now they're saying it's going to take another 3-5 weeks.My bad for not reading the reviews earlier. I'm going to update this review if/when I receive the product, but if I don't receive the product in the next week I'll keep this review as it is.UPDATE Nov 4, 2022 - It's been over 60 days and I haven't received the cover. I've initiated a chargeback. Could be a scam, or just a very poorly run company in shambles.
First cover we received was defective and filled with water. Still waiting since September for a replacement. Was told 4 weeks. Emailed them and still have not heard back. Awful customer service and we’ll see if this cover is any better than the last… if it ever arrives.
Ordered a hot tub cover wasn’t sure what size I needed sent all measurements to Eleanor, great communication recommended what size I needed and the best one to get. Went ahead and ordered it was delivered when they said fast and on time. Delivery arrived lid was great fitted perfectly and looked great quality. Thanks cover guy
AWFUL! This company is absolutely awful. The BBB won't allow for zero stars, but if they did that's what the rating would be. They have terrible customer service and do not rectify THEIR mistakes and charges. They sent me two products that were completely useless to me-- a hydraulic lift and cover protector. I ordered these products and provided the company with ALL of my hot tub information, make/model, all dimensions. They sent me a lift and cover that are completely incompatible with my hot tub that I have no use for. They then paid associates money to argue with me that it was somehow my mistake because I should've known they don't accept returns and refused to provide me a refund after they sent me the wrong items. Then in their "good graces" they agreed to return the item with me paying shipping and them keeping a 25% restocking fee-- the restocking fee plus shipping for these bulky items would cost me as much as I had paid for the items. They will respond to this saying that I agreed to their "no returns" policy. Yes, i agreed to a no returns policy, but not if they sent me the WRONG item. If you're sending me something I did not order and cannot use, that's on you, not me! These guys should not be in business. They are crooks!
I started to place an order with this company online for a hot tub cover. There was an issue with the online payment just like the last reviewer so I decided not to go ahead and emailed them to cancel the order here is the timeline:6th April 1646hrs email from thecoverguy stating my order received.6th April 1650hrs I emailed thecoverguy stating cancel my order.8th April 0931 I receive an email from Eleanor aknowledging receipt of my email to cancel order and asking me Why?8th April 0948hrs I reply I am no longer interested. Credit card debited £541.97 on 8th April.11th April 1937hrs Upon discovering they've taken the money without my consent I have emailed EleanorSo Coverguy don't come on Trustpilot claiming if I email customer services you'll sort it out, I already have. If I receive the money back I will update Trustpilot. The public deserve to know.order CG19-630412Update....Coverguy have refunded my money.
Avoid this company at all costs!!!I placed an order via their website for a new spa cover. The order didn’t process properly so I contacted Customer Services and had a single person contact me to say they’d ring me to resolve. No phone call received and despite several additional emails and a promise to ring me no phone call ever received. I strongly suspect despite the glossy website this is a one man operation acting as a UK operator for the primary company in Canada. Still waiting for a refund for the money I’ve spent so far. This company appears to be a scam and I wouldn’t suggest using them at all. Very very disappointed and I’m on the verge of reporting them to Action Fraud.
These guys are a scam. I ordered and paid for my cover on 9/5/21, and both the ordering process and invoice clearly stated that there were no shipping fees for delivery. Several weeks later, they reached out, and said that despite that, the only way that they would deliver the cover to me, is if I paid them an additional $150. After standing my ground, they agreed to send it regardless, but now it has been more than three months since I paid for the cover, and I still don’t have it, or have any idea if it is will ever come. Maybe it would have worked out differently if I agreed to their after the fact tax of $150, but I would not trust or buy anything from this company again.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
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