Review Time
Had my cover get water logged after 3yrs had the 7 yr warranty they sent new foam after costing me 200 dollars. foam would not fit in cover pulled on the cover and it ripped at the zipper been emailing ever week once or twice for a month no replies won’t buy again from them or refer anyone to them
I urge you not to purchase a hot tub cover from the Cover Guy. We purchased a new cover after our last manufacturer’s cover lasted over 5 years. We paid extra for water sealing, so we would not need to also use a floating cover. 1.5 years later, the Cover Guy cover is completely waterlogged, so heavy we cannot open the cover for fear of breaking the cover lift. I reached out to the Cover Guy, and they had me unzip the covers and send pictures of the core. When trying to re-zip the cover, the zippers ripped away form the fabric, and are unusable. The Cover Guy’s warranty department offered to replace one core, but shipping was $199 (the entire cover cost $450, and shipping was included, so they were recovering the cost of the core plus profit with the “shipping charge”). I told them the warranty was worthless, since I could not even re-zip the fabric if I got a replacement core. They have not responded in several weeks, so I must order a new cover from a different maker. AVOID THE COVER GUY. Their covers are worthless.
They sell their covers with freight included, but they add $50 for shipping on warranty claims when one is defective and prorated. If you include the freight charge on a new unit, yiu need to prorate it with freight included! Their warranty is pretty much useless on a 3 year or older cover, even with a 7 year warranty. I would strongly recommend a different manufacturer.
Bought a top of the line hot tub cover 7 year warranty water got in getting heavy .called and emailed finally got back to me said it’s covered under warranty and want me to spend another 500 bucks on a cover that. Sucks what a racket they got going
New cover with weather shield fabric,when i opened cover after first rain water poured out of drain holes . inside cover was soaked. After a couple of emails was told cover is not water proof due to stitching. NOT TRUE! All info on internet says it is water proof.Sorry i bought this cover. I also paid to have core double wrapped and it is NOT.will not buy from them again
Bought a new cover less than a year ago for $700...one panel started taking on moisture and sagging. After battling with their Customer Service for quite some time, they eventually sent a new one. Here we are a few months later and the other panel is doing the same thing and needs to be replaced. Customer Service difficult to deal with, they say they get back to you within 5 days but its been weeks with no resolve. They even accused me of sending old pics for the current issue, basically calling me a liar even though the pics are date stamped.Stay away, I would go back to the OEM cover next time...lasts longer, no issues, and easier to deal with!
Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. I ordered the top quality product advertised but the stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent the company photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its continued blatantly false advertising.Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. The stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its blatant false advertising. This company is growing rich by treating its customers like dirt and fraudulently selling a substandard product via a warranty which it refuses to honor.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
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