Review Time
Received my dress but unfortunately very small make so contacted them to arrange exchange only to be told there is no exchange or refund for international buyersBeware any international buyers as the rules don’t apply to us even the website says easy refunds
Ordered my daughter's wedding dress. Was charged for the dress. Received a text that I had to provide confirmation of billing and shipping information because there was a hold. Promptly provided. Charge was fully processed on my card at that point. Then two days later I receive a message that the dress i ordered and paid for isn't in stock. I was offered two replacement options: one purple, one green. Or, I could get store credit.While I understand the return policy, this wasn't a return. I was charged for something that doesn't exist. That smacks of bait and switch scam.After multiple calls and promises of refund, there has been refund of the $1500 charge.I absolutely cannot recommend this company to anyone.
UPDATE ON THIS REVIEWAs of today August 19, 2025I received replacement dresses today for the previous order that was wrong and damaged. They worked hard after my review to make things better and the new dresses arrived undamaged and in the correct size. They came quickly and the company made sure the replacements were correct and went through customs without any further cost to me. I amend my previous review as they worked very hard to make sure they fixed the problem and sent them to me quickly so I could still have them before my event. I thank the dress outlet for handling this and rectifying this situation. The dresses are beautiful and we'll made and I am very happy with them and the customer service I received to make this situation better. All things considered the quality of the dresses is worth the money and in the end they made everything right and better, one can't as for more than that. I would recommend the dresses based on the quality of them and have to say the customer service improved and they did a wonderful job of making everything right!I wrote a review earlier about receiving a damage dress and a dress that was sizes to big. That was 2 weeks ago and still haven't heard back from this company with a resolution. In total I paid 500$ pus 177$ in duty and new tariff charges. You'd think this company would want to fix this problem ASAP, but no. As it is going I'm stuck with two dresses that are completely useless and now with no time for them to come before the date I need them. This is the worst customer service ever. I would never recommend buying from here it is an absolute disgrace to all retail companies with no regard or concern for their customers at all
The company advertises "easy returns" which I have noticed now in reviews has been misleading for a lot of people as it was for me.First off I tried to cancel my order well before it shipped as I became aware through reviews of quality control issues with these dresses and was doubtful they would actually fit me, the company lied to me multiple times saying I couldn't cancel because it had shipped already but were unable to provide proof of shipment for many days. Once they did provide proof of shipment UPS hadn't even received the package, so it was all a lie from the beginning. After that they changed their story and said they couldn't cancel unless I had asked an hour after the order which is different than claiming shipment was the reason they couldn't cancel. The clear reason they didn't want me to cancel is that upon receiving the items you cannot return them without paying a restocking fee and accepting only store credit.Since they advertise "easy returns" I ordered from them thinking they were no risk, that if they didn't fit or the quality wasn't good then I was covered, that is not the case. The offer of store credit is basically useless to me as their quality issues are the reason I don't want the items and those aren't fixed by ordering another round of poor quality items. Moral of the story is don't be fooled by the false advertising claims of easy returns, it's a lie they don't want it to be easy. They want to make you miserable and ensure you have no recourse in getting your money back.
i could not recommend this website enough. prom is a time where you are suppose to spend hundreds of pounds on a dress. but no! the dress outlet made me save hundreds of pounds and still was able to experience the best and most beautiful, unique dress. thank you so much.
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The Dress Outlet is your ultimate online destination for formal wear, offering a wide selection of stunning dresses for every special occasion. Whether you're searching for the perfect prom dress, a sophisticated mother of the bride gown, or something chic for a wedding, homecoming, or cocktail party, you'll find beautiful options to suit your style and budget. Our collection features a diverse range of sizes and silhouettes designed to flatter every body type. We proudly offer worldwide shipping and a hassle-free return policy to ensure a seamless shopping experience. With affordable prices and exceptional customer service, The Dress Outlet makes finding your perfect dress easy and enjoyable.See more
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