Review Time
I placed an order with DryBar online to take advantage of a sale. Order was placed on 6/30. In these days of Amazon, I almost expect a pacakge to arrive within 1-3 days. But, I did not order from Amazon. (Ironically, I went and looked and Amazon did have the same deal, so, I should have ordered from them.)I should also add that the order was a bit of a splurge on my part - not a huge spend, $180, but, a splurge. On 7/3 I got a notice that my order was on its way, via FedEx. FedEx noted a 7/5/25 delivery date. 7/5 came and went. FedEx no longer offered a delivery date. 7/6 I emailed DryBar looking for an update. No response to my email7/7 Rather than a response to my email, I got a note "while you are waiting for your order" trying to entice me to buy something else. Are you serious? A little tone deaf. I replied to this email, they did not respond7/7 I called DryBar, they told me to call FedEx7/7 called FedEx, they said I had to deal with DryBar and ask them to escalate.7/7 I again wrote DryBar with the information that they needed to escalate. Again, no response.7/9 I received a notice that my order had been delivered. FedEx offered a picture of someone's door. Not mine.7/9 I called FedEx they said I have to call DryBar.7/9 I email DryBar with all of the information, the picture that was sent, and a picture of my actual door. I let them know that my intent had been to take the products with me on a trip on 7/11, and at this point had been waiting two weeks. I asked for help and what to do.7/10 they responded: Hello!Thank you for your email.We will be happy to file the claim with FedEx it could take up to 4-6 week for the claim to finalized and once that is done we will be happy to reprocess your order if FedEx allows us to dispute if they do not then we are unable to reprocess the order. We would not be able to refund at anytime once the claim is finalized as well.So Please allow us 4-6 weeks to be able to get everything process through FedEx. Once we received the confirmation from FedEx we will then reach back out to you.A little compassion would have gone a long way here, but, there was none. Even, an "I am so sorry, I understand this is disappointing" If I were on the custom service end, I would have offered to overnight the package to the client to make sure they had the products they wanted/needed for the trip. I would then deal with the claim with FedEx on my own. But, no. . . No apology, no compassion, nothing, basically the message from DryBar is "not my problem" FWIW, I did try escalating to a manager, and got the same response. Of the 9 emails I sent, they responded to one.
So depended on franchise ownerRidiculously unaccommadating and worst customer serviceI booked for my birthday months in advance and got stuck in traffic and was running 15 minutes late and they refused to do anything despite the fact they have run 15-30 minutes lateGo to crystal city or Reston where the franchise owner actually cares about their customers
Drybar on 3rd street parking has a horrible lack of parking and to make matters worse the manager VALERIE GONZALES is inhumane. My daughter and I showed up to our appointment, literally 6 minutes after our w healed time and they weren’t going to take us. The level of gaslighting and u professionalism that occurred is astonishing: She said they have a ZERO grace period. When I asked her to show me the policy is took her 12 minutes to find a BE policy on being late that says nothing about a zero grace period. Why would anyone be so rude on a little girls birthday and show such disrespect. I WILL NEVER SUPPORT THIS BUSINESS AND I WILL SHARE THIS EXPERIENCE W EVERYONE. What a disappointment!
I have never been to an appointment here that started on time. The typical wait is 20-30 minutes even when they are not busy- it’s as if the stylists are told to come in late, start late and inconvenience every client who walks in the door. While some of the stylists are good- it’s impossible to request someone. This will be my last time at Drybar! I’ve tried 3 times to get a blowout and it’s always the same run around- clients wait and wait and the staff and management don’t seem concerned. It is a company built on irritating and inconveniencing the customer.
Absolutely archaic customer service. I ordered a product direct from the website using my apple pay. Unfortunately, right after I ordered I saw that my apple pay has my old address. I immediately sent them a note with my order number & new address. Note, there is no way to chat them or call before/after business hours. First thing in the morning, i called the number to change the address.They told me there was no way to do this. That once the order is placed it can't be cancelled or changed. I now have to wait & hope that my old building will return it at which time they will re-process the order.Excuse this language but like WTF! Why would you ever order a product through this company. If you want something from drybar, order through Amazon and don't put yourself in the position to just be out $$.
I ordered online directly from the company to support the business. They did not honor the discount they sent to me when I ordered. I called customer service and talked to a rude rep that said I could use it next time. I called back and got an even ruder rep that wouldn't honor it. Do not order directly from them. Use Amazon, Nordstrom or any other vendor that doesn't bait and switc.
I had a gift card for a blowout in the local dry bar salon, but both locations near me closed during the pandemic, so I used it to buy products online. Drybar was the worst online purchase and customer service experience I’ve ever had. The website went down for maintenance right after I registered for emails and texts. I couldn’t order, and had to reset my password after waiting several days for their site to come back up. Then, they never sent me a 10% off coupon, as promised. I bought over $120.00 of products at full price, and while I was waiting (over a week and a half) for them to ship, I got a email regarding their Labor Day sale. Their entire website was 30% off. I called about my order status and to ask for a credit for the sale and they would not credit me for 30%, although my order hadn’t even shipped yet. In addition, they would not even give me the 10% off I was initially promised for that purchase and said I could use it in the future. Ok. Then I get an email from customer service after the rep investigated why I never got the 10% off code and she said it was because their website was being restructured after I registered…no code provided again. Then, she never replied when I asked her, “are you sending the discount code for future purchases?” No code and no response. When I finally received my order, two items were not included and were missing from the shipping manifest. I had to call them AGAIN, because the receipt didn’t explain why they weren’t included. I was told that they ran out of the items. Why not just say that on the shipping receipt?!? I don’t even know if I ever got a credit. Horribly unprofessional and rude customer service. I used to work at a high end retail beauty store, and there are much better products and service out there.
Terrible service.If you like getting burnt by the hair dryer, hair pulled from the brush, no heat protection used, and your hair looking worse than when you went in..This would be the place to go.I sent an email with information on why I was not happy about the service and no one reached out to me, It seemed like they will hire any hair technician with zero experience. If you want to pay for a horrible service, try the Drybar! I hope no one goes there who actually has something important to go to because you will be hugely disappointed.
ORDER NO. 1000710796 on 6/2/24. Incident #'s 240602-000064 and 240603-000354 on 6/3/24. If I could use 0 stars I would. TERRIBLE customer service after on-line purchase. I cancelled purchase within minutes of placing order (long story why) and they ignored my emails and immediately sent purchase confirmation email, then immediately sent "Order Shipped" email. They had received 5 cancellation emails from me with "automatic response" to 2 of them, then processed and shipped order. Because they know they will also give me the runaround about return. I will not give up! They are a HORRIBLE company with NO customer service.
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" The company was founded in 2008 by Alli Webb.
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