Review Time
Miriam did a fantastic job helping us book a last minute winter sun holiday to Dubai. She went through various options with us after discussing what we were looking for. Having personal knowledge of the locations and some hotels was especially useful to us. She also advised us on what to expect for a visit to the UAE during Ramadan which we hadn’t considered.
Excellent customer service experience and we will definitely contact Miriam again to plan our next trip.
Booked a holiday to New Orleans via New York and on to Jamaica via Atlanta for my 30th wedding anniversary, delayed by 3 hours in New York, were finally emailed food vouchers after our flight took off so $80 out of pocket.
Then due to bad weather Delta told us to change our flights but could not do it through them as flights were booked with Virgin, Virgin refused to do anything so I booked flights with American Airlines and paid $1200 out my own pocket.
Virgin in resort USA reps are just a WhatsApp service who do nothing.
Virgin you ruined my wedding anniversary and don’t care!
All staff have been unhelpful except for those in aftercare.
I have another holiday booked with Virgin for October, I just hope they get this one right as it too involves internal flights!
Disappointing 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
It was a absolute pleasure to be taken care off with such professional and helpful staff. The service was fantastic and every question was answered in a professional and helpful way .top marks to Katie!!!
I want to express my gratitude to the representative at the service center for assisting me in booking my incredible holiday to Los Angeles and Honolulu in August and September 2024. The representative was exceptionally friendly, professional, and incredibly helpful throughout the entire booking process. They took the time to explain everything clearly and ensured that all my travel plans were perfectly arranged. Their knowledge and guidance instilled confidence in me, making the experience easy and enjoyable from beginning to end. My trip to LA and Honolulu was absolutely wonderful, and everything went seamlessly thanks to the excellent planning and support provided. I truly appreciated the patience and attention to detail, which made my holiday stress-free and memorable. I am very thankful for the outstanding customer service I received and would gladly recommend this service center to anyone looking to plan a special holiday. Thank you for making my trip unforgettable! ✈️🌴🌺
The representative at the local holiday service exemplifies professionalism. Always eager to assist in planning the perfect getaway, they make the booking process effortless. Their friendly attitude and willingness to go the extra mile ensure a truly enjoyable experience.
The holiday advisor at the local center is always professional and incredibly helpful. They consistently go above and beyond to help us plan the perfect getaway, making the entire process seamless. Their friendly approach and dedication ensure a delightful booking experience every time.
Absolutely outstanding! Friendly and informative, they took the time to answer our questions while offering us a refreshing drink. This exceptional employee truly added magic to our trip and secured a great deal during a busy season. We are thrilled with our experience.
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Virgin Atlantic Holidays amazing experiences to the USA, Canada, the Caribbean, the Far East, South Africa, the Middle East, Indian Ocean and Mauritius.
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