theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Sharan
Exceptional customer service from Gareth

Gareth has been super helpful in resolving a lost order of mine. Very responsive and great customer service.

5
Date of experience: Nov 05, 2025
Scott Mcmillan
Better than the originals

Great products, which I trialed next to the originals and the Essence Vault versions last longer for me.

5
Date of experience: Nov 05, 2025
Gwyn Evans
Cherry-tastic!

Very quick delivery at a great price. I wore the 444 (Lost Cherry inspired) this morning for the first time - THREE people said how great it smelled and asked what it was. I showed them the Essence Vault website on my phone so I think there’ll be some more sales! Really impressed!

5
Date of experience: Nov 05, 2025
SUSAN PERRY
Excellent customer service

I ordered from the eEssence Vault after reading the reviews here and was impressed with how easy the website was to use. My order came promptly, but was incomplete. I messaged The Essence Vault and a representative named Alix answered me very promptly, arranged for my missing items to be delivered free of charge, and answered my questions quickly, efficiently and personably. The customer service I received from Alix was exemplary. Once I have tried my perfumes I will update my review.

4
Date of experience: Nov 05, 2025
Mrs Josephine Adlington
Unfortunately Evri lost my parcel

Unfortunately Evri lost my parcel. I e mailed customer support and a lovely man called Gareth responded and he has sent another parcel for me

5
Date of experience: Nov 05, 2025
Belinda Yeboah
I love their fragrances and they last…

I love their fragrances and they last longerThe coco vanilla smells amazing

5
Date of experience: Nov 05, 2025
Alice
Great company to deal with

Great company to deal with. I was placing an order this morning and emailed for assistance. Alix very quickly came back to me and was very helpful. This is the fourth time I’ve placed an order and I love the products. Definitely recommend

5
Date of experience: Nov 05, 2025
Kath Francis-Bacon
Long lasting fragrance, good quality

Great fragrance. Long lasting and quality for a very good price. I will order more.

5
Date of experience: Nov 05, 2025
Consumer
Gareth has been extremely helpful in…

Gareth has been extremely helpful in regards to a problem with delivery but my mind at rest . Can not fault their customer service

5
Date of experience: Nov 05, 2025
Aasiyah Joseph
Lovely scent and speedy delivery

Lovely scent and speedy delivery

5
Date of experience: Nov 05, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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