Review Time
Really enjoy your perfumes and have introduced many of my friends to you . I recently ordered 827 inspired by Chloe and I don’t think it smells anything like Chloe , I really don’t like it all . I usually love all your perfumes but this one is not to my taste as the real Chloe is . Tammy
First time order and I decided to order a pack of 5. What a mistake. I ordered 4 for Christmas presents and then bought No. 13 Pear and Freesia for myself. It smells vile of cleaning product mixed with lime. I had to wash it straight off but it continued to linger! I'm now seriously concerned to gift others the fragrances I bought :(
My order failed to arrive so I contacted customer services for help. Very prompt and professional response from Adam. He sorted everything and a new order was dispatched and arrived a few days later. All scents that I have bought, are great. I will definitely be buying more in the future.
Despite my original order not making it to me and being lost by Evri ,Mashal from customer services has been nothing short of fantastic , helpful, understanding and very quick with dealing with my lost parcel. I'm excitedly awaiting my replacement order and can't wait to try all of the perfumes I ordered.
I felt compelled to leave a review on my experience today. After sending an email regarding an issue with my Diffuser, Alix responded within 15 minutes. I send a video of the problem I was having and it was all sorted within 30-45. They were so friendly and professional and organised another replacement. An absolute credit to the company. Thank you so much
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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