theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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TRACY WHEELER
I was recommended Essence Vault by a…

I was recommended Essence Vault by a friend and was a bit sceptical but was really pleased with the perfume, long lasting and great scent!! Speedy delivery too, will definitely be ordering again

5
Date of experience: Nov 06, 2025
David Howard
Really enjoy your perfumes and have…

Really enjoy your perfumes and have introduced many of my friends to you . I recently ordered 827 inspired by Chloe and I don’t think it smells anything like Chloe , I really don’t like it all . I usually love all your perfumes but this one is not to my taste as the real Chloe is . Tammy

4
Date of experience: Nov 06, 2025
First time order and I decided to order…

First time order and I decided to order a pack of 5. What a mistake. I ordered 4 for Christmas presents and then bought No. 13 Pear and Freesia for myself. It smells vile of cleaning product mixed with lime. I had to wash it straight off but it continued to linger! I'm now seriously concerned to gift others the fragrances I bought :(

1
Date of experience: Nov 06, 2025
Emma
Really good customer service, if needed.

My order failed to arrive so I contacted customer services for help. Very prompt and professional response from Adam. He sorted everything and a new order was dispatched and arrived a few days later. All scents that I have bought, are great. I will definitely be buying more in the future.

4
Date of experience: Nov 06, 2025
Lizzie
Lovely perfume

Arrived promptly. Lovely perfume and have received lots of compliments when I wear it. Thanks

5
Date of experience: Nov 06, 2025
marion milner
The price is brilliant and the perfume…

The price is brilliant and the perfume is stunningly lovely like the real thing

5
Date of experience: Nov 05, 2025
Carl Burton
Very happy with the product

Very happy with the product, will be purchasing more soon 🙂

5
Date of experience: Nov 05, 2025
Despite my original order not making it…

Despite my original order not making it to me and being lost by Evri ,Mashal from customer services has been nothing short of fantastic , helpful, understanding and very quick with dealing with my lost parcel. I'm excitedly awaiting my replacement order and can't wait to try all of the perfumes I ordered.

5
Date of experience: Nov 05, 2025
Yvonne Pogson
I felt compelled to leave a review on…

I felt compelled to leave a review on my experience today. After sending an email regarding an issue with my Diffuser, Alix responded within 15 minutes. I send a video of the problem I was having and it was all sorted within 30-45. They were so friendly and professional and organised another replacement. An absolute credit to the company. Thank you so much

5
Date of experience: Nov 05, 2025
Prefect customer service thanks to…

Prefect customer service thanks to Bilal!!

5
Date of experience: Nov 05, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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