theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

Filter Reviews

Review Time

Debbie Barrett
Outstanding service

I have always been very pleased with the service and product. I had a concern which was dealt with promptly and resolved very well.Team member who i had dealt with was Bilal and he definitely needs the acknowledgement of his dedication to the company.

5
Date of experience: Nov 04, 2025
Disgruntled kitten
So worth it…

Excellent products I had a small problem with one of the bottles however Gareth was able to sort out a replacement for me and get it posted out to me as soon as possible. Very happy and will certainly be using you again!

5
Date of experience: Nov 04, 2025
Aninimous
Let’s go!

Let’s go! I’ve heard about this company for quite some time now — always good things, actually. But I never really felt motivated to buy a “dupe” perfume, mostly out of prejudice.The other day, though, I came across a sponsored post on Instagram that caught my attention — it was about the rising cost of living and how designer and niche fragrances have become outrageously expensive. Even considering all the supposed costs with perfumers, marketing, research, and higher-quality raw materials (which I personally have my doubts about), the prices are simply absurd.That said, and having already researched how perfumes are actually made and the cost of their ingredients, I finally decided to give it a try. And what a lovely surprise it was! The quality of the fragrances truly impressed me.I first ordered By the Fireplace, which I absolutely love but could never justify paying the full designer price for. The inspired version from The Essence Vault is perfect — incredibly similar! I fell in love instantly, to the point I can’t stop wearing it. (Bear in mind I’m a perfume collector with far too many bottles — I’d need several lifetimes to use them all, as I usually wear a different one each day!)I was so delighted that I ordered more — some I already knew the originals of, and others I was simply curious to discover what the scent might be like. Of course, there’s no guarantee that an inspired fragrance will be exactly the same, but once again I was pleasantly surprised! Now I just want to buy more… someone stop me, please! 😄As for the pre- and post-purchase support — excellent! Delivery, whether via Royal Mail or Evri, was flawless. If I had to make a single suggestion, it would be regarding the bottle caps: the plastic feels quite delicate and thin. It could perhaps be a little sturdier, but I completely understand that part of the product’s cost goes into the packaging, so it’s not a big issue at all.Overall, nothing but praise! A wonderful company — congratulations, Connor!

5
Date of experience: Nov 04, 2025
Andrea Searle
I absolutely love No13 candle

I absolutely love No13 candle. Smells amazing! Reasonably priced, quick delivery time and lasts really well. My home smells delicious!

5
Date of experience: Nov 04, 2025
customer
great deal on 3 x 100ml bottles

great deal on 3 x 100ml bottles, smell nice ! had compliments at work. maybe not as strong as original perfumes but still worth every penny. worked out about £11 per bottle!

5
Date of experience: Nov 04, 2025
Gordon d
Great experience

I recently purchased from The Essence Vault, their product was great as was their ager sales support offered by Yaseen, who replied and sorted my issue out with 12 hours, impressive.Looking forward to future orders

5
Date of experience: Nov 04, 2025
Dawn Bassett
Super quick delivery

Super quick delivery - although one item was wrong, Yaseen quickly responded and arranged for correct item to be sent. Happy with other items and will happily shop again 😊

5
Date of experience: Nov 04, 2025
Aine
Great customer service

I had placed an order I wished to postpone the order so I contacted the customer service team. I was met with a prompt reply from Yaseen who couldn’t have been more helpful. Not only was there a quick reply, she politely gave me all the information I needed and the issue was resolved immediately. It is so refreshing to be met with a prompt, helpful customer service team from a great company.Thank you Yaseen!Áine

5
Date of experience: Nov 04, 2025
Ehiaghe
Fantastic long-lasting fragrances

Fantastic long-lasting fragrances. I had received compliments from friends about the fragrance, also commenting that it smells like the original (although they didn’t know which one I was wearing!). I also recently bought scented candles, based on the fragrance selected online, and it was spot on. I highly recommend, and will shop here again.

5
Date of experience: Nov 04, 2025
Kilgour1962
Fab substitute perfumes

These are fab copies they last just the same or longer than some branded perfumes the price is good yes this is my 3rd purchase try different ones I do have my favourites thou

5
Date of experience: Nov 04, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More