Review Time
I have always been very pleased with the service and product. I had a concern which was dealt with promptly and resolved very well.Team member who i had dealt with was Bilal and he definitely needs the acknowledgement of his dedication to the company.
Let’s go! I’ve heard about this company for quite some time now — always good things, actually. But I never really felt motivated to buy a “dupe” perfume, mostly out of prejudice.The other day, though, I came across a sponsored post on Instagram that caught my attention — it was about the rising cost of living and how designer and niche fragrances have become outrageously expensive. Even considering all the supposed costs with perfumers, marketing, research, and higher-quality raw materials (which I personally have my doubts about), the prices are simply absurd.That said, and having already researched how perfumes are actually made and the cost of their ingredients, I finally decided to give it a try. And what a lovely surprise it was! The quality of the fragrances truly impressed me.I first ordered By the Fireplace, which I absolutely love but could never justify paying the full designer price for. The inspired version from The Essence Vault is perfect — incredibly similar! I fell in love instantly, to the point I can’t stop wearing it. (Bear in mind I’m a perfume collector with far too many bottles — I’d need several lifetimes to use them all, as I usually wear a different one each day!)I was so delighted that I ordered more — some I already knew the originals of, and others I was simply curious to discover what the scent might be like. Of course, there’s no guarantee that an inspired fragrance will be exactly the same, but once again I was pleasantly surprised! Now I just want to buy more… someone stop me, please! 😄As for the pre- and post-purchase support — excellent! Delivery, whether via Royal Mail or Evri, was flawless. If I had to make a single suggestion, it would be regarding the bottle caps: the plastic feels quite delicate and thin. It could perhaps be a little sturdier, but I completely understand that part of the product’s cost goes into the packaging, so it’s not a big issue at all.Overall, nothing but praise! A wonderful company — congratulations, Connor!
I had placed an order I wished to postpone the order so I contacted the customer service team. I was met with a prompt reply from Yaseen who couldn’t have been more helpful. Not only was there a quick reply, she politely gave me all the information I needed and the issue was resolved immediately. It is so refreshing to be met with a prompt, helpful customer service team from a great company.Thank you Yaseen!Áine
Fantastic long-lasting fragrances. I had received compliments from friends about the fragrance, also commenting that it smells like the original (although they didn’t know which one I was wearing!). I also recently bought scented candles, based on the fragrance selected online, and it was spot on. I highly recommend, and will shop here again.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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