theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Tony Hutchinson
Speedy response

Waheed responded to my query very quickly and resolved the issue. Very impressive.Tony H

5
Date of experience: Nov 23, 2025
Mr Stewart
Yaseen was very helpful with a request…

Yaseen was very helpful with a request I ask about

4
Date of experience: Nov 23, 2025
Stephen Blakey
Decent firm

Someone messed up on my order but a quick email it got sorted. Decent scents though your I.Miyaki needs improving as it doesn't smell like the real thing smells like a deodorant full of alcohol very artificial but thats the only one so far that doesn't smell identical.

5
Date of experience: Nov 23, 2025
Karl
Quick reply and resolution

Quick reply and resolution. Pleasure to deal with Yassen.

5
Date of experience: Nov 23, 2025
Thommy Meredith
Great products

Great products

5
Date of experience: Nov 23, 2025
Fiona Brooks
Super quick and helpful customer…

Super quick and helpful customer service from Yaseen.

5
Date of experience: Nov 23, 2025
Mrs scott
Absolutely amazing service

Absolutely amazing service , I forgot to add the code for buy one get one free offer . I got in contact with them immediately and they honoured my offer straight away . I have ordered loads of perfumes from this site and have never had a problem.They also smell like the real thing and lasts ages .

5
Date of experience: Nov 23, 2025
Julie Sedgley
I'm a big fan

I'm a big fan, the scents are gorgeous and last all day, even better than most other perfumes I've had at much higher prices. I've tried 3 now and they're all really good and I get several compliments when wearing them. I'm going to try the home scents next, I love a good scented candle but many aren't very strong and the reviews for the essence vault ones sound great.

5
Date of experience: Nov 23, 2025
Aleyha Mcloughlin
Great products

Great products, kept informed and fast delivery. Thank you!

5
Date of experience: Nov 23, 2025
Jo Boardman
Fabulous Customer Service

So, after an order of mine went to the wrong address I contacted Essence Vault with the right address. I got a response straight away from Waheed explaining that they would re-send to the correct address and had expedited the delivery. This was such great customer service from Essence Vault & Waheed responding straight away. I have already had my email stating my delivery is on its way.Thank you so much Essence Vault - & Waheed!Jo

5
Date of experience: Nov 23, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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