theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Claire Ruckwood
There was a problem with my order but I…

There was a problem with my order but I spoke to Gareth in customer services who resolved it straight away, Excellent customer service and would definitely purchase from here again

5
Date of experience: Nov 11, 2025
Meghan
Great Service

Great Service – Thanks Adam!I received the wrong bottle size in my order, but Adam from customer service sorted it out quickly and arranged a replacement. Really appreciate the fast and friendly help , thank you, Adam!

5
Date of experience: Nov 11, 2025
Gareth John
The price of the products was what drew…

The price of the products was what drew my attention and persuaded me to place a trail order as it wasn't going to be a big potential financial risk. The product was delivered in a few days and I went for the two 30 mill bottles one being lost cherry and the other a mystery bottle which turned out to be 197 . They both smell amazing with the lost cheery being my favorite and believe me a little goes a long way and lasts for hours. Will be ordering more as Christmas presents for the family.

5
Date of experience: Nov 11, 2025
Atharva Pardeshi
Quick response by The Essence Vault team

The first parcel that I had ordered had got stuck by the dpd but then I had got in contact with Gareth from The Essence Vault and he really helped to get the new parcel in the replacement for the old parcel get delivered in time. The conversation was minimal, fast and great. Thank you for your support

5
Date of experience: Nov 11, 2025
Paul Wood
Great service

Great service , great products . I’ll keep coming back

5
Date of experience: Nov 11, 2025
Jane Blacklock
Wow , smell and quality is amazing

Did not know what to expect from this app, but wow smell and quality of the products is amazing. Ordered on app and It was so easy to use and some good offers. Delivery was quick.Well be shopping here again soon.

5
Date of experience: Nov 11, 2025
David Jiggsta
Value for money

The strength of the product is emense,last the full day and gives the originals a good run for money.

5
Date of experience: Nov 11, 2025
Jamie eells
Got recommended this brand by a friend

Got recommended this brand by a friend. I have bought 3 fragrances that I have the genuine versions of and I can say they smell almost identical and the scent lasts just as long if not longer than the original and at a fraction of the cost. Will most definitely be buying more. And recommending to other people. Thank

5
Date of experience: Nov 10, 2025
Julia Woźniak
Great company and products 10/10

Great company, and products are even better. Wanted a perfume which was around £350 which is ridiculous, paid £17 for an inspired version on The Essence Vault (967), it’s my favourite smell now it is exactly as expected and lasts for ages. Makes me upset I didn’t find out about it earlier. Definitely will be buying again.

5
Date of experience: Nov 10, 2025
Anonymous
Speedy, friendly and efficient customer service

The scents from The Essence Vault are great. I decided to order some sample bundles to make up an advent calendar for my son. There was unfortunately a bit of a glitch in the system and, although I received only part of my order, I received a receipt showing all had been delivered.I contacted customer services and was delighted to receive prompt, friendly and professional help to resolve and dispatch the missing items.Thank you to Anas & Peter

5
Date of experience: Nov 10, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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