theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

customer
I had a similar problem with my…

I had a similar problem with my delivery quickly solved by Diana

5
Date of experience: Nov 10, 2025
Ross G
I brought 3 x 100ml bottles and a car…

I brought 3 x 100ml bottles and a car fragrance...The smell of the fragrances i brought is spot on! Initially the car fragrance was missing and one bottle was damaged, however after speaking with Alix, this has been dealt with and replacements sent out to me. I left this as a 5 star based solely on the customer service from Alix, although the products are great! I think recognising when staff do something right goes a long way!

5
Date of experience: Nov 10, 2025
Gemma Mcneill
Absolutely love the 444 and it came…

Absolutely love the 444 and it came really quick would definitely purchase again

5
Date of experience: Nov 10, 2025
Viki Worthington
Excellent quality

I couldn't resist the adverts any longer and gave TEV a try to save a few hundred on my favourite perfumes! I got Delina, Lost Cherry and Baccarat Rouge. The scents were fantastic dupes, lasted all day and I'll definitely be purchasing more.

5
Date of experience: Nov 10, 2025
Tiffany Joslin
Huge range outstanding quality

Very quick postage and a huge range of perfumes. I heard about these through people at work and they do smell the same as the branded stuff. I loved that therr is dealsni did the 3 for £44 deal whis good for 100mls. Will defiantly use again. Easy to order and choose

5
Date of experience: Nov 10, 2025
Nina
Lovely fragrences and great support

Love the fragrences and had a really great experience with the support-team. When I needed help, Gareth from the support-team helped me out in a great way. With quick responses and a really nice and helpful attitude. I would definitly recommend them.

5
Date of experience: Nov 10, 2025
Hannah
Hiccup sorted straight away

I had an issue with the delivery company but Peter got me sorted straight away. Thank you

5
Date of experience: Nov 10, 2025
Angry man
Excellent Customer Service

Very good customer service, Peter and Anas helped me with a lost package and responded very quickly by resending my order out. I was a bit gutted having my package get lost but I am extremely grateful to have them send out another one. 10/10 service 🤝

5
Date of experience: Nov 10, 2025
David Martin
Prompt resolution

Had some initial problems regards delivery (evri) But Gareth was extremely prompt in sorting the issue out.Thank you!

5
Date of experience: Nov 10, 2025
N Paul Mitchell Mangan
Another order Another very well job…

Another order Another very well job done. I will never doubt the Essence Vault or be apprehensive about trying products again. I was sooooo wrong. I cannot believe that everyone else only smells all My fragrances as if they were my designer one's. I won't be paying hundreds on fragrances per bottle again. Thank you all at TEV 🙌🙌

5
Date of experience: Nov 10, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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