Review Time
I placed an order for a few clothes from thegymking.com — got everything-sized right and on time, the quality is really top-notch. Very stylish and good looking items and they are comfortable to wear.
Its such a shame that the shirt sizes are drastically different from the hoodie sizes. The t shirt fit and the hoodies didn't go pass the arm. I ended up paying more for posting the hoodie back and the refund wasn't accurate. I sent an email to chase this but i haven't had a response to date. I been out of pocket due to this purchase. :(
I ordered three pairs of trousers from a seller, but the quality was poor and they lacked drawstrings. I returned them about a month ago, after paying for postage both ways, and I still haven't received a refund. The customer service was not helpful; they directed me to another contact. I reached out to multiple parties, but no one knows where my parcel is. Despite having proof of return with tracking details, it seems I won't be getting my refund. I won't order from this seller again and advise others to reconsider as well.
I received an item that was dirty and clearly used. Getting in touch with customer service has been a NIGHTMARE! They only communicate via email, and I haven't gotten a response even after a week. I just want to arrange a return, but the frustrating situation with customer service makes this process incredibly annoying! This was my first purchase from the company, and it will definitely be my last! Terrible service!
Navigating the online platform is straightforward, and the descriptions and images are precise, which greatly aids in selecting items. The entire process from ordering to tracking and delivery is seamless, and the return process is equally efficient. I had to return several items for a size adjustment, but some were unfortunately out of stock. The product quality is excellent and matches the descriptions. Orders arrived promptly, and I appreciate the ability to earn discounts as a member, which is quite beneficial. For comparison, I spent around £540 divided between different brands during the Black Friday sale, and my experiences with returns were less favorable for one of the brands, highlighting the superior quality and variety of gym wear available here!
Regrettably, my order was returned to the company by the delivery service after two unsuccessful attempts to deliver my parcel, as I was not home to provide the necessary PIN. I've previously ordered from this company and had my parcel left in a safe place. I was really looking forward to receiving my order. I was informed by the support team that I would get a refund and need to place a new order. However, when I tried to reorder the same items, many were out of my size. I can't comprehend why they couldn't have returned the parcel, which would have saved time and ensured I received my order the first time. Very disappointed with the service.
The item I received was defective, with a hole in the pocket. I attempted to contact support through chat and email with photos but got no response. It has been difficult to reach the support team, and I ended up spending an extra amount for repairs.
The products and pricing are decent, but the order fulfillment was disappointing. I placed two orders for the holidays, and after over a week without updates, customer service informed me that my items were likely lost in transit. I had to cancel my order and will have to rush to find alternatives.
A friend recommended this brand, and I was excited about my first purchase. Almost a week later, I was notified of a potential delay due to the holiday season. Shortly after, I received a cancellation notice because the item was out of stock. Not a great experience.
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