thehatke.com

1.3
1.3 Based on 9 reviews

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Average Rating

1.3

/
5

9 Reviews

5 Star
0%
4 Star
11%
3 Star
0%
2 Star
0%
1 Star
89%

All Reviews

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Review Time

Ted Butler
Poor Quality and Unhelpful Support

The products here are of the lowest quality, and the support team is very disappointing. They sent me a damaged item and refused to facilitate a return. Customers receive subpar products, and there is no empathy for those who are spending their hard-earned money. This was a terrible experience, and I will not order from them again.

1
Date of experience: Jan 05, 2026
Agnes Patterson
Poor Quality and Damaged Items

The products here are of the lowest quality. Additionally, the support team is very disappointing. They sent me a damaged item and refused to facilitate a return. Customers receive subpar products, and there is no empathy for those who are spending their hard-earned money. This was a terrible experience, and I will not order from them again.

1
Date of experience: Jan 05, 2026
Madeleine
Disappointing Support After Receiving a Damaged Item

I ordered a mobile case, but it arrived damaged. When I reached out to the support team for a return or replacement, my request was denied because I didn't record an unboxing video. Making this video a requirement for addressing a damaged item is unreasonable. Customers shouldn't be penalized for receiving defective products. Other platforms offer much better support and return policies. This experience has made me reconsider buying directly from this site. Overall, it was quite disappointing, and I would think twice before purchasing here again.

1
Date of experience: Dec 13, 2025
Mina Morgan
Incorrect Item Sent, Unhelpful Customer Care

They lack knowledge about different models, which is unacceptable for a seller of phone cases. They sent me a case that clearly does not fit my device, even though the site specifies my phone's model. Moreover, their customer care is rude and dismissive when contacted. This is the worst support experience I've ever had. They deny their mistakes with curt replies. I would not recommend this seller to anyone.

1
Date of experience: Sep 12, 2025
samidou2001
Pretty Good Product

I purchased a mobile case, and it's very attractive. It fits my phone perfectly and feels sturdy.

4
Date of experience: Apr 17, 2025
Untrustworthy Website – Avoid Prepaid Orders

This website is untrustworthy. Do not place prepaid orders as they fail to deliver products and do not issue refunds.

1
Date of experience: Apr 01, 2025
Alexandra Clark
Waste of Money – Poor Design and Unsafe

Avoid this product at all costs. The back cover is a waste of money, offering no protection and feeling unsafe to use. Delivery is also very slow, even for prepaid orders, and their customer service is the worst. Do not buy from them. Most reviews appear to be paid.

1
Date of experience: Mar 15, 2025
Dave B.
Avoid Purchasing from This Site

Do not buy from this site; their products are cheap, and they refuse to accept returns even when provided with defect evidence. You will regret your purchase.

1
Date of experience: Feb 06, 2025
Terrible Product Quality and Customer Service – Stay Away!

I recently bought a phone cover, but it turned out to be a poor decision. Initially, it seemed fine, but after a few weeks, it started peeling and changing color, indicating cheap materials. When I contacted customer service for a refund or replacement, they pointed me to their unrealistic 2-day return policy. This is merely a tactic to mislead customers. They show no concern for product quality or customer satisfaction. As a business owner, I understand ecommerce policies, but it's outrageous when a company refuses to acknowledge defective products. I suggest avoiding this seller if you want a product that lasts. Don't waste your resources here – many other brands offer better quality and service.

1
Date of experience: Oct 03, 2024

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