Review Time
Delivered 2 weeks after the promised date. They stopped responding to my emails. I had to ask my bank for a chargeback. After the bank got in touch, they said I could keep the item, and they wouldn't reply to the bank claim as they give you credit once you raise a chargeback. Guess what? They told the bank the product was delivered, and now the bank will take the money back. I would avoid these scammers. If you are not from Germany, I would not buy the products, as returning them might cost you 3x more. RE TO THEIRS REPLY: I had to fight first for my money withe my bank for about 1 month and then for returning the product. Took 2 months with the help of my bank. The only reason I ended with the product was because on both scenarios you were lying to my bank and I was offering proof that you were lying. Shame of you. Products are rubbish anyway.
Delivered 2 weeks after the promised date. They stopped responding to my emails. I had to ask my bank for a chargeback. After the bank got in touch, they said I could keep the item, and they wouldn't reply to the bank claim as they give you credit once you raise a chargeback. Guess what? They told the bank the product was delivered, and now the bank will take the money back. I would avoid these scammers. If you are not from Germany, I would not buy the products, as returning them might cost you 3x more. RE TO THEIRS REPLY: I had to fight first for my money withe my bank for about 1 month and then for returning the product. Took 2 months with the help of my bank. The only reason I ended with the product was because on both scenarios you were lying to my bank and I was offering proof that you were lying. Shame of you. Products are rubbish anyway.
Abysmal quality - the knives were completely blunt when they arrived, and the steel is cheap, I took them to a company that specializes in sharpening knives they commented that the steel is rubbish. DO NOT BUY this crowd are scammers.Customer service reached me in an attempt to send me better blades but when I received them they were equally as bad. A full refund would only make this experience more bearable.
I ended up refunding my knife after I found out the knife base's stock is ordered directly from AliExpress. Even though the site looks sleek and the consumer service is functional, the knife base is basically dropshipping cheap knives that costs a third of the original (AliExpress) price. Please do your research when considering to buy a knife here and definitely check Chinese retailers for the same knifes because the knife base does not even bother to use custom pictures on their website, which makes spotting the fake knifes a whole lot easier.
Abysmal quality - the knives were completely blunt when they arrived, and the steel is cheap, I took them to a company that specializes in sharpening knives they commented that the steel is rubbish. DO NOT BUY this crowd are scammers.Customer service reached me in an attempt to send me better blades but when I received them they were equally as bad. A full refund would only make this experience more bearable.
I ended up refunding my knife after I found out the knife base's stock is ordered directly from AliExpress. Even though the site looks sleek and the consumer service is functional, the knife base is basically dropshipping cheap knives that costs a third of the original (AliExpress) price. Please do your research when considering to buy a knife here and definitely check Chinese retailers for the same knifes because the knife base does not even bother to use custom pictures on their website, which makes spotting the fake knifes a whole lot easier.
Ordered 2 weeks ago now and still in dispatch, apparently hasn’t even got to Royal Mail yet. I’ve been using my dull college knives and was so excited to get my new knife yet am still waiting for it to be on its way. Not been informed on how long to expect.
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