Review Time
I purchased sheets in three colors—blue, sage, and purple—from this company. I followed the washing instructions and rotated them after each wash. However, after only a month of use, the fitted sheet developed tears, particularly at the corners and along the sides. I reached out to the company for assistance since all three sets were showing similar issues after minimal use. Initially, they requested pictures of the sheets and proof of purchase, which I provided promptly. Unfortunately, I haven't received any further communication. I'm sharing this review to highlight the poor quality of the sheets and the inadequate response from the company that claims to offer quality products. I've had inexpensive sheets last much longer, and these were marketed as having a higher thread count and better quality. Save your money—these sheets barely last a month, and the customer service shows no concern for product quality or customer feedback. I've informed many people about my negative experience with these sheets and the company's lack of support.
I purchased sheets in three colors—blue, sage, and purple. I followed the washing instructions and rotated them regularly. After only a month of use, the fitted sheet began to tear, especially around the corners and sides. I reached out to the company for assistance since all three sets were experiencing issues with minimal use. Initially, they responded and requested photos and proof of purchase, which I provided promptly. However, I haven't received any further communication. I'm sharing this review to highlight both the poor quality of the sheets and the company's lack of responsiveness, despite claiming to offer quality products. I've had cheaper sheets last for years compared to these, which are advertised as high thread count and superior quality. Don't waste your money on these sheets; they won't last, and customer service shows no concern for product quality or customer feedback. I've informed many about the subpar quality and service.
I previously ordered sheets from a different brand and recently decided to purchase two more sets. Unfortunately, I received a different brand instead of what I ordered. I returned the sheets at my own cost and have been trying to get a refund for the return shipping, as stated in their refund policy. I've sent three emails without receiving any response. The customer service is quite lacking.
I ordered sheets expecting a particular brand, but instead received a cheaper alternative. The product I received is priced at $20, while I paid over $40 for what I thought were higher-quality sheets. It feels like a bait and switch. I plan to dispute the charge with my credit card company since they haven't responded to my emails, which raises concerns about the site's legitimacy.
I ordered 1800 thread count microfiber sheets from the website and encountered a minor issue. However, the seller was incredibly quick to resolve it. Their customer service is outstanding! Considering the price, the quality of these sheets and the service I received is truly impressive. It's an excellent value!
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Sonoro Kate has been focusing on bedding sets. Bedding bundles as home essentials, should be affordable for every family.
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