Review Time
Ordered the kanji hachi bundle on 1/01/25 and i still haven't received my order. I emailed twice to get an update and was told that it was in transit and would be delivered very soon. I have still not received any delivery updates and i am starting to get nervous that they have just taken my money.
Ordered the kanji hachi bundle on 1/01/25 and i still haven't received my order. I emailed twice to get an update and was told that it was in transit and would be delivered very soon. I have still not received any delivery updates and i am starting to get nervous that they have just taken my money.
Placed an order on 27 November which was Christmas gift. Despite many assurances it would arrive my order has not been fulfilled. I have requested a refund and even though I shared I would write this review, no refund has been processed and I have been asked to remain patient. I am appalled by the lack of customer care or willingness to accept that they have failed to deliver. Avoid. Edited 9/1/25Whilst the knife did arrive on 8/1/25 - I sent six emails ahead of this to ask for a refund as, from my initial enquiry I let you know that it was a present for Christmas. It is no longer needed. Your bland reply does not address my dissatisfaction. I request a refund and will email you directly AGAIN!
Placed an order on 27 November which was Christmas gift. Despite many assurances it would arrive my order has not been fulfilled. I have requested a refund and even though I shared I would write this review, no refund has been processed and I have been asked to remain patient. I am appalled by the lack of customer care or willingness to accept that they have failed to deliver. Avoid. Edited 9/1/25Whilst the knife did arrive on 8/1/25 - I sent six emails ahead of this to ask for a refund as, from my initial enquiry I let you know that it was a present for Christmas. It is no longer needed. Your bland reply does not address my dissatisfaction. I request a refund and will email you directly AGAIN!
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