Review Time
Placed order on 20th November as at 10th December still no clue as to when I will receive my purchase. Have contacted customer service numerous times for an update to be told item is in transit and will be delivered shortly. - Royal mail link shows they are yet to receive the item. Knifebase refuse to give me a refund as they claim the item is in transit and so it goes on and on. Not sure where these 5 star reviews are coming from I dont know anyone that would be happy with waiting 3 weeks for even an ETA on delivery.
Never received order - after a week I could see it on the Shop App and then 2 weeks later it was in the same place so I reached out and they mentioned Black Friday delivery delays. I assumed that was correct but now I know different. It’s been another week and the Shop App no longer has any delivery details showing of this product. The other reviews thoroughly explain this is a disgraceful company that doesn’t assist their costumers, doesn’t refund even when (we all know) their product will never arrive, and apparently ranks up their temu prices by merely inscribing their name on the blade. If I get my order in the next week I will delete this. If not, I suspect there will be many more bad reviews on many more websites.
Never received order - after a week I could see it on the Shop App and then 2 weeks later it was in the same place so I reached out and they mentioned Black Friday delivery delays. I assumed that was correct but now I know different. It’s been another week and the Shop App no longer has any delivery details showing of this product. The other reviews thoroughly explain this is a disgraceful company that doesn’t assist their costumers, doesn’t refund even when (we all know) their product will never arrive, and apparently ranks up their temu prices by merely inscribing their name on the blade. If I get my order in the next week I will delete this. If not, I suspect there will be many more bad reviews on many more websites.
If I could I would give it zero stars. I “purchased” a knife on 4/11- it never arrived- I emailed for advise on delivery & was constantly told it will be later in the week. I have asked for a refund…….. low & behold that’s not happened yet either. I am now taking this further & going to claim my money back. AVOID - check back on the reviews- I’m not the only person this has happened to!!! Be warned!
If I could I would give it zero stars. I “purchased” a knife on 4/11- it never arrived- I emailed for advise on delivery & was constantly told it will be later in the week. I have asked for a refund…….. low & behold that’s not happened yet either. I am now taking this further & going to claim my money back. AVOID - check back on the reviews- I’m not the only person this has happened to!!! Be warned!
DO NOT ORDER FROM THIS PLACE. I purchased knives from them 20 days ago, and the order still hasn’t been shipped. Customer support is completely unhelpful and avoids giving a clear answer about when the order will be delivered, constantly pushing the timeline further. I requested a refund since the knives were supposed to be a gift for my partner, but they refused, saying I can only cancel after I receive the items—without being able to tell me when that will be. It’s beyond frustrating. If I’d known they couldn’t deliver, I would have ordered elsewhere. This doesn’t seem like a legitimate business; how can a normal company refuse to cancel an order or provide basic delivery information? Stay away!
DO NOT ORDER FROM THIS PLACE. I purchased knives from them 20 days ago, and the order still hasn’t been shipped. Customer support is completely unhelpful and avoids giving a clear answer about when the order will be delivered, constantly pushing the timeline further. I requested a refund since the knives were supposed to be a gift for my partner, but they refused, saying I can only cancel after I receive the items—without being able to tell me when that will be. It’s beyond frustrating. If I’d known they couldn’t deliver, I would have ordered elsewhere. This doesn’t seem like a legitimate business; how can a normal company refuse to cancel an order or provide basic delivery information? Stay away!
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