theknifebase.com

3.4
3.4 Based on 132 reviews

Join us and embark on a culinary journey with knives that are as exceptional as your culinary creations. Elevate your kitchen experience and savor the art of cutting with our premium kitchen knives and exquisite Damascus blades. Thank you for choosing us ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.4

/
5

132 Reviews

5 Star
44%
4 Star
11%
3 Star
8%
2 Star
11%
1 Star
26%

Filtered Reviews

Filter Reviews

Review Time

Chase S.
3 weeks later still waiting for product - refused refund

Placed order on 20th November as at 10th December still no clue as to when I will receive my purchase. Have contacted customer service numerous times for an update to be told item is in transit and will be delivered shortly. - Royal mail link shows they are yet to receive the item. Knifebase refuse to give me a refund as they claim the item is in transit and so it goes on and on. Not sure where these 5 star reviews are coming from I dont know anyone that would be happy with waiting 3 weeks for even an ETA on delivery.

1
Date of experience: Dec 10, 2024
Sydney S.
Never received order

Never received order - after a week I could see it on the Shop App and then 2 weeks later it was in the same place so I reached out and they mentioned Black Friday delivery delays. I assumed that was correct but now I know different. It’s been another week and the Shop App no longer has any delivery details showing of this product. The other reviews thoroughly explain this is a disgraceful company that doesn’t assist their costumers, doesn’t refund even when (we all know) their product will never arrive, and apparently ranks up their temu prices by merely inscribing their name on the blade. If I get my order in the next week I will delete this. If not, I suspect there will be many more bad reviews on many more websites.

1
Date of experience: Dec 08, 2024
Ebony Rogers
Beautiful

Beautiful, well made product. Customer Service and response is top notch.

5
Date of experience: Dec 08, 2024
Aidin Smith
Never received order

Never received order - after a week I could see it on the Shop App and then 2 weeks later it was in the same place so I reached out and they mentioned Black Friday delivery delays. I assumed that was correct but now I know different. It’s been another week and the Shop App no longer has any delivery details showing of this product. The other reviews thoroughly explain this is a disgraceful company that doesn’t assist their costumers, doesn’t refund even when (we all know) their product will never arrive, and apparently ranks up their temu prices by merely inscribing their name on the blade. If I get my order in the next week I will delete this. If not, I suspect there will be many more bad reviews on many more websites.

1
Date of experience: Dec 08, 2024
master1604
Beautiful

Beautiful, well made product. Customer Service and response is top notch.

5
Date of experience: Dec 08, 2024
Millie Price
DO NOT PURCHASE

If I could I would give it zero stars. I “purchased” a knife on 4/11- it never arrived- I emailed for advise on delivery & was constantly told it will be later in the week. I have asked for a refund…….. low & behold that’s not happened yet either. I am now taking this further & going to claim my money back. AVOID - check back on the reviews- I’m not the only person this has happened to!!! Be warned!

1
Date of experience: Dec 04, 2024
chatmallo
DO NOT PURCHASE

If I could I would give it zero stars. I “purchased” a knife on 4/11- it never arrived- I emailed for advise on delivery & was constantly told it will be later in the week. I have asked for a refund…….. low & behold that’s not happened yet either. I am now taking this further & going to claim my money back. AVOID - check back on the reviews- I’m not the only person this has happened to!!! Be warned!

1
Date of experience: Dec 04, 2024
Rosalie Carter
DO NOT ORDER FROM THIS PLACE

DO NOT ORDER FROM THIS PLACE. I purchased knives from them 20 days ago, and the order still hasn’t been shipped. Customer support is completely unhelpful and avoids giving a clear answer about when the order will be delivered, constantly pushing the timeline further. I requested a refund since the knives were supposed to be a gift for my partner, but they refused, saying I can only cancel after I receive the items—without being able to tell me when that will be. It’s beyond frustrating. If I’d known they couldn’t deliver, I would have ordered elsewhere. This doesn’t seem like a legitimate business; how can a normal company refuse to cancel an order or provide basic delivery information? Stay away!

1
Date of experience: Nov 29, 2024
Perry Sanders
DO NOT ORDER FROM THIS PLACE

DO NOT ORDER FROM THIS PLACE. I purchased knives from them 20 days ago, and the order still hasn’t been shipped. Customer support is completely unhelpful and avoids giving a clear answer about when the order will be delivered, constantly pushing the timeline further. I requested a refund since the knives were supposed to be a gift for my partner, but they refused, saying I can only cancel after I receive the items—without being able to tell me when that will be. It’s beyond frustrating. If I’d known they couldn’t deliver, I would have ordered elsewhere. This doesn’t seem like a legitimate business; how can a normal company refuse to cancel an order or provide basic delivery information? Stay away!

1
Date of experience: Nov 29, 2024
Drew Anderson
Horrible customer service

Horrible customer service - clear lack of communication. Tracking email does not work. Really feels like some of the positive reviews on here are either for a different company or are fake - this does not seem like a genuine site.

1
Date of experience: Nov 26, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Join us and embark on a culinary journey with knives that are as exceptional as your culinary creations. Elevate your kitchen experience and savor the art of cutting with our premium kitchen knives and exquisite Damascus blades. Thank you for choosing us as your trusted source for the finest cutlery.

    Happy cooking!

  • language https://theknifebase.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More