Review Time
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error!
Terrible customer service, do not use!!!!
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error!Terrible customer service, do not use!!!!
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.
I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the shipping was free and the delivery driver was very courteous. We had a mobile repair service do the install and I couldn’t be happier to start the new year “glamping”!
Waited 3 months for a Norcold optic board for a refrigerator. The part was defective and I was told I would have to jump through the hoops with Norcold warranty rather than RV Fridge Guys issuing a return request and a refund for a new part that was defective right out of the box.
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We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!See more
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