Review Time
Started of by taking over a month to even ship, when i finally received the emperor saber it wasn't working. Also enquired about how i got a higher number than the guy that waited over an hour and got no. 66 and i ordered in the 1st minute and got no.179. Theory said the quicker you order the lower number you get, their reply was we have been clear and transparent with everything. Just refused to answer me as if that was an explanation.Then i had back and forth sending pictures and videos until i was asked to send it up to a guy in Scotland since i live in the UK to fix it. He asked me to send it by recorded royal mail and send receipt so they could reimburse me through paypal.After he received saber, said it was a faulty SD card and would send for parts to fix it after about another month i eventually get my saber sent back.Still no refund for me sending by mail, loads of excuses they are busy with conventions and now no communication at all. This was a total of about 3 months from ordering to getting saber returned in working order.A few days of use and now the speaker sounds distorted when i swing the saber, have tried to get back in touch with Theory not just about refund for postage but for issue with sound and no response.Sorry for long review but it's still not as long as the crap you will go through if you have a problem with a saber from this company, pure disgrace, even Disney would be better than them lol.
It's fake. I originally thought TheorySabers was affiliated with SaberTheory, but I soon realized they are completely different stores. The name is misleading and can easily confuse customers looking for the legitimate brand. If you're searching for SaberTheory, double-check the website before making a purchase to ensure you're buying from the right store.
These Sabers are purchased through a Chinese company called 'TXQ', Theorysabers just adds some audio effects, If you want essentially the same product for 50% of the price buy it directly from TXQ. I'm not going to discourage the company, you could say they are selling a better product, but the price doesn't reflect the effort whatsoever.
amazing quality saber and amazing customer support. saber: has a nice feel and grip with enough weight to help balance the blade when swinging it around. nice saber sounds and comes with gesture controls allowing easy and quick setting changes and colour changes. customer support: my saber came with a talisman attachment that loops around the butt of the hilt. being heavy handed I damaged this. contact customer support and they arrange a new talisman to be sent out for me. 11/5 will be buying another one in future.
Never left a review before, ever. The saber came and didn't work out of the box. Customer service told me to charge the battery and put it on the saber and obvious stuff like that. They had me pay to ship it to their repair guy. He sent it back with no note or info at all, just like I had packed it. It still didn't work so their repair guy apparently did nothing. Then customer service told me to open the battery pack and check the wiring, as if I'm an electrician all of a sudden. Then thru had me order a new battery through Amazon. Still didn't work but I got fed up with their run around and terrible advice. Now I have a decorative saber that doesn't turn on. Disappointing.
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