Review Time
I bought a dress and a skirt made by the same brand. The shirt was Medium and way too big. The dress was Small and happened to be so small it didn’t fit over my wrist. Outnet refused to refund me my money on the dress saying it was damaged. Total lie as the dress was so small I could not even pull it over my wrist.
I have been a customer for years and spent thousands of dollars at Outnet. Occasionally I have been lucky, more often the clothes have been tried on so many times as to have lost their shape and they still sell them as new.
I will never buy from them again
Returns from overseas are a headache.
Firstly, the app glitched whilst requesting the return, so I had to cancel the return through customer services to start again. This was real a headache! Initial emails answered by bots, who didn't understand the issue or questions raised and responded with gibberish. Then toll free numbers wouldn't work because I was travelling by this point. I was only able to finally get through using the chat agent on the website. And that only got me as far as canceling the attempt so I can try again.
Secondly, the return instructions are really unclear and contradict instructions stated on the site vs otehr emails. (E.g. I need to print FIVE copies of the return label, vs I need to print THREE copies of an invoice form and attach them to the box... if I don't get it right, customs will be a problem. But which is it?)
Finally, one of the hyperlinks in the return instructions take me to a UK site of DHL - which is not what I need to connect with, when trying to make a return from overseas. The other hyperlink takes me to a global site to book a DHL parcel from, but from scratch - which again is not what I need, as the Outnet return instructions say I have a pre paid label. How am I meant to complete the booking? Now I am now lost and still trying to make this return happen.
I will not be ordering again.
Order confirmed and fully paid for, yet it was never delivered. What followed were weeks of unhelpful customer service replies: generic apologies, unclear promises of “escalation” and “ongoing review”, with no resolution in sight. The company continues to evade responsibility by blaming the courier, despite the fact that under the applicable consumer rights laws, the seller is legally accountable for the goods until they reach the customer. No product. No replacement. No real solution. Just silence wrapped in polite corporate jargon. This is not merely a logistics issue - it reflects a fundamental failure in accountability and customer support. If a confirmed and paid order can simply vanish without resolution, customers should think twice about trusting this service. Given this experience, I cannot recommend this company.
I absolutely adore this platform! Shipping is quick and the items consistently match the photos and are of great quality. Sizing is also accurate. Returns are incredibly straightforward, and I've never faced any problems with refunds. Plus, there's always a discount code available for additional savings!
Great items at competitive prices. However, the models used to display the outfits do not reflect how they fit when they arrive. I often have to return clothing due to fit issues, especially for those who are petite or tall. This is a market that needs more attention. Delivery can be problematic, especially when customs delays occur, and missed deliveries don’t allow for options like delivering to a neighbor.
I bought luxury boots from a platform, promoted as "100% leather" with a "leather sole." However, the official label indicates a synthetic insole and outsole — this is a clear discrepancy. The support team did not address my concerns. Selling high-end products with inaccurate material descriptions is unacceptable.
I bought luxury boots advertised as "100% leather" with a "leather sole," but the actual label shows synthetic materials. Customer service did not acknowledge the issue, and selling luxury items with inaccurate material descriptions is unacceptable.
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