Review Time
I had a minor issue with the quality of the product I received and requested a refund. Soureshna handled my case professionally and supportively from start to finish. She kept me informed throughout the process and ensured everything was resolved smoothly. Great customer service – thank you, Soureshna!
On delivery of my new petrol strimmer, I found that somewhere in the system the box had been dropped and strimmer damaged (The connection shaft fastener). I called Genpower and reported it the same day (slightly fuming to be honest), a gentleman called Sean had me sorted within minutes and couldn't have been more helpful, replacement parts were ordered and delivered in the time Sean had said, he also kept me updated during he process !So I now have a great strimmer all working very nicely !Great job Sean and thank you Genpower
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade. Explained what had happened and after a few emails, explaining problem, sending images etc... she arranged to have the leaf blower replaced, which then arrived after several days. Extremely good customer service, especially as my item was just beyond its warranty. Special thanks to Jade who was extremely helpful throughout, and responded to my enquiry and subsequent emails very quickly.
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We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets.
We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.See more
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