thepowersite.co.uk

4.5
4.5 Based on 201 reviews

We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and ren...

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Average Rating

4.5

/
5

201 Reviews

5 Star
80%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
10%

Filtered Reviews

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Review Time

rob denholm
Soureshna did a great job handling my…

Soureshna did a great job handling my return. I was a bit annoyed the generator appeared to have an oil leak and I got a full refund after it was returned arranged by Soureshna

5
Date of experience: Aug 01, 2025
Agnir91
Hyundai mower warranty claim

I have been using a Hyundai HYM 430SPER mower for nearly 2 years and I have been pleased with the quality of the mowing results and the reliability of the mower.However, about two weeks ago we encountered a problem with the clutch cable so I sought assistance under warranty through GENPOWER Ltd. My first point of contact was with Soureshna who subsequently handled my warranty claim through to completion. Soureshna was always a pleasure to communicate with. Her responses were prompt, helpful and professional. I have no hesitation in recommending Hyundai and Genpower for the service that they provide.

5
Date of experience: Jul 31, 2025
Swaine Wilson
Excellent service from Poonam

Excellent service from Poonam, issue sorted swiftly

5
Date of experience: Jul 31, 2025
Ron Anderson
Wrong item has been delivered but the…

Wrong item has been delivered but the customer service is brilliant, Soureshna has done a brilliant and fantastic work and sorted it out, for myself and for the company too as with her investigation it has been discovered that the wrong price and item has been displayed for sale. Hope Soureshna has got an incentive.

5
Date of experience: Jul 30, 2025
ER32
Good quick delivery

Good quick delivery, Good machine, so far so good

4
Date of experience: Jul 30, 2025
Isaiah
Great customer service from Jade

Jade was extremely helpful in finding out the information related to my missing parcel. She kept me fully informed about what was happening. She arranged for a replacement to be sent as we could not locate it. The whole process took a little while, which is completely understandable. I was very pleased with the service and the outcome that we received.

4
Date of experience: Jul 28, 2025
Macy Walker
Hyundai Petrol Roller Lawnmower…

Hyundai Petrol Roller Lawnmower HYM430SPERLate delivery and package damaged on arrival. Packaging poor.Contact with Hyundai Power products was reasonable and Soureshna Nabobsing (GENPOWER) sorted the spare parts quite quickly. Craig Wiles also did his best to facilitate delivery and offered to help with spare parts. The machine has an electric start which is good the back roller drives the machine efficiently and leaves stripes. Assembly was okay but could be improved by adding witness marks to the handles so they are fitted as designed. The serial number could be somewhat made clearer. Grass box is too small for this machine. Otherwise it is a good piece of kit.

3
Date of experience: Jul 26, 2025
Willard Johnson
FANTASTIC !!!!!!!!!!!!!!!!!!!!!!!!!

I ordered a new recoil starter for my Hyundai pressure washer as right in the middle of cleaning a customers drive ,after a refuel I tried to start the machine and the recoil starter fell apart. As soon as I got home I ordered a new one from THE POWERSITE.Well, blow me down, the part arrived the next day and I was able to complete the job barely 24 hours after the breakdown.

5
Date of experience: Jul 24, 2025
Jonas Howard
Excellent product! Great customer service!

Great delivery times - swift transaction. Super customer service. I was notified that the order had been received and informed when the delivery was likely given I needed the product asap and there was no option to select an earlier delivery. It arrived within 48 hours so I was delighted.

5
Date of experience: Jul 19, 2025
Dorian Cooper
Brilliantly packed and fast delivery

Brilliantly packed, fast delivery - looking forward to using it!

5
Date of experience: Jul 02, 2025

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Business Details

  • We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets.

    We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.See more

  • email enquiries@thepowersite.co.uk
  • call 01437700123
  • language https://www.thepowersite.co.uk

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