Review Time
This a second review I am leaving for this company and Genpower Limited. Purchased a Lawnmower from them through Amazon. It developed a fault just a week or two before the 2 year warrantly ran out. Contacted them and a very helpful customer service agent, Jade, arranged for collection and repair. A week or so later they delivered it repaired. Used it once but unfortunately it broke down completely this time. I think the motor burnt as smoke came out. I contacted Jade again and even though the warranty period had well past its dead line, Jade arranged for a second collection and repair. A few days ago to my great surprise I received a brand new lawn mower replacement. So how is that for a great customer support. Thank you sincerely. I would give more stars if I could.
Next day delivery was excellent. The long reach hedge trimmer appeared sturdy and of good quality but was unfortunately heavier than I had expected. I realized I would not be able to safely handle it for a sustained period of time and decided to return it.Your customer services team were very understanding and immediately arranged for a courier to collect the package. It was at this point that things went wrong. TNT/FEDEX failed on two separate occasions to collect the package after which I arranged a courier and paid the carriage myself.Lakshya swiftly acknowledged receipt and confirmed that a full refund would follow shortly.Thanks is due to your customer services team for their communication and support throughout and to Lakshya for sorting things out.I feel that your returns procedure is being let down by the couriers and less than satisfactory tracking measures.
Recently purchased a Hyundai pole hedge trimmer from Genpower,dispatched by them within hours of placing the order for next day delivery by TNT accompanied by excellent communication. The five stars are for Genpower and in particular Jade Shanna Canne with whom I had several communications following the shambles of TNT’s non delivery. She was extremely helpful in keeping me informed and calming my obvious annoyance at TNT. The package eventually arrived looking battered and bruised not next day but next week,one week to the day from ordering. So Genpower &Jade 5 stars. TNT 0 stars
Very happy about the support I received. Yashwant Banshi from Genpower Customer Sevices responded quickly to each of my concerns. They were polite and professional and explained clearly the process of me needing to return my purchase.
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We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets.
We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.See more
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