Review Time
The device functioned well for a while, but ultimately it's an expensive, disposable item that I cannot recommend. Despite careful handling and proper storage, the battery failed shortly after the warranty expired, making the device unable to charge. This seems to be a known issue, yet there's no option for battery replacement, no repair service available, and no way to address what should be a minor component failure. For a product at this premium price, this is unacceptable. Once the battery fails, the whole device ends up as waste. There’s no consideration for sustainability in the product design or the company's support model. Customer service was prompt and courteous, but that was the extent of the assistance. After escalating the issue, the conclusion was simply that nothing could be done. No goodwill gesture, no significant discount, no trade-in option, and no refurbishment possibility. The only recommendation was to purchase a brand new device at full price. I wasn’t looking for a free replacement; I was seeking some incentive to remain a customer. There was none. At this price level, one expects durability, repair options, or at least reasonable post-warranty support. The company provides none of these. The product will deteriorate and fail over time, and when it does, you are left to handle it on your own. My suggestion: avoid this product. Consider a much cheaper alternative. Spending extra on this brand is not justified in the long run, as the item becomes effectively disposable once the battery fails.
The device performed well initially, but ultimately, it's an expensive, throwaway item that I can't endorse. Despite careful usage and proper storage, the battery failed just after the warranty expired, and the device stopped charging completely. This seems to be a recognized and unavoidable problem, yet there's no option for battery replacement, no repair services, and no way to fix what should be a minor issue. For a product at this premium price, this is unacceptable. Once the battery fails, the entire device is rendered useless. There’s no consideration for sustainability in the product design or the company's support model. Customer service was prompt and polite, but that was the extent of their help. After escalating my concerns, the outcome was simply that nothing could be done. No goodwill gesture, no meaningful discount, no trade-in, and no refurbishment options. The only solution offered was to buy a brand new device at full price. I wasn’t asking for a free replacement; I just wanted some incentive to remain a customer. There was none. At this price point, one expects durability, repairability, or at least reasonable post-warranty support. The company provides none of these. The product will degrade and fail over time, and when it does, you're completely on your own. My advice: steer clear. Look for a much cheaper alternative. Paying more for this brand isn't worth it in the long run, as the product is effectively disposable once the battery fails.
I've been using this brand for 9 years — from the devices to the facial tools — and I've never encountered a single issue. Their customer service is consistently friendly, helpful, and human every time I reach out. Honestly, I can't understand the negative reviews — my experience has always been fantastic. I'm even more excited now to try the Sleep Mask, and I see others around me just as happy with their tools. This is a brand I truly trust. Thank you!
I ordered an item a month ago and received a tracking number. Apparently, delivery failed twice. The address is correct, and since it's my workplace, there's always someone available to sign for it. I tried contacting customer service. They initially responded but failed to provide any answers to my questions. Subsequent emails have gone unanswered. In today's world, this level of customer service is unacceptable. I need the item as a gift, and since it hasn’t arrived, I requested a refund. Two days have passed with no reply to my refund request. Terrible service. UPDATE: Still no product and no refund. AVOID THIS COMPANY. THEY ARE A SCAM, AND THE PEOPLE YOU COMMUNICATE WITH THERE ARE UNTRUSTWORTHY.
I purchased a mini device as a holiday gift. It remained in the box, was barely touched, and still failed to work immediately. Fully charged, it wouldn't turn on. The company rejected the warranty claim because it was past a year and offered nothing beyond a link to their outlet store. No replacement, no credit, no real support. For the price and reputation, this was a letdown. The device felt like it was old stock that failed in storage, and the customer service response confirmed my disappointment. I won't be purchasing from this brand again.
Customer support is a mess. It took me a month just to initiate the return process, even though I was still within the warranty period—and I bought directly from them. When I finally shipped the item, I was charged $15 because the company only covered shipping, not handling. This was unexpected; I've never encountered this with an American company.
The mini device stopped working, and they refused to honor the warranty, claiming it was because I purchased it from an unauthorized seller. This is nonsense; I spoke with the seller who confirmed they acquired their stock directly from the company.
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