Review Time
I am compelled to share my disappointing experience with the customer service of this company. Despite providing all the necessary information, including pictures of the prescription for the conductive gel that triggered my allergic reaction, the customer service I received was nothing short of absurd.Not only did I fail to receive a refund promptly, a process that should have been straightforward, but my issue was "escalated" through three different agents without any resolution in sight. This prolonged lack of resolution leaves me with serious doubts about the company's reputation and reliability.I strongly advise against purchasing from this company based on my frustrating experience. The inadequate customer service and failure to address my concerns have created an overall negative impression. Save yourself the trouble and look for alternatives.
Do not buy. £375 out the window.Our Theragun Elite stopped charging after 2.5 years, hence no warranty. A search on the internet revealed that this is a very common problem with the Theragun Elite! The seller, John Lewis, could offer no assistance, and contacting Theragun UK / Therabody, we were told they have no repair facilities in the UK. We tried to open the Theragun Elite up to do repairs ourselves, but it turned out to be impossible without damaging the Theragun. This was confirmed by numerous tips on the Web, and YouTube videos. We then left it with our very handy electrician, but after two weeks of research and trying, he gave up.The Theragun is as close to a scam as we've ever seen.
I had ordered a Theragun from the site but never received the promissory email with the details and confirmation. Did find that a bit odd and looked on here only to find a massive amount of very poor reviews. i was convinced that i'd just lost the money until i received a delivery dispatch notification and greatly relieved when the delivery was in my hands less than 24 hours later. i also did get a follow up email from a Therabody agent confirming the delivery. 4 stars for the speed of the shipping and follow up on the technical issues with the email system.
Placed an order 11 days ago and paid via Paypal. Until today no shipping confirmation. Emails inquiring about the order stay unanswered. I then sent an email canceling the order and requesting my money back. That mail was answered telling me they could not locate my order. I am now trying to get my money back through Paypal. STAY AWAY FROM THERABODY!
I couldn't even get to customer support in the web site. It said to try again later. I was trying to order a multi-device wireless charger. First,the website responded "null" when I chose Paypal. Then, when I tried to pay going to "checkout" from the cart, it erased the charger. Nothing was in the cart. VERY frustrating. And there's no customer support phone number (that I can find). Ugh.
Really wish I had come to this site before purchasing the thergun pro. My product wasn't delivered and therabody never responded to my email, it's been 72 hours, and their website states they'll get intouch with you within that time. There is no contact number for support and the live chat didn't work. The bot just kept ending the chat. I'm hoping I can claim the money back. Otherwise, I would avoid this website like the plague.
Poor quality customer serviceI would like to share my experience with buying from this company. I made an order and waited for confirmation of shipment, about a week passed and I still did not receive a tracking number, after which I had to write to them and how surprised I was by their answer, my order was processed and delivered, but in reality it is not. I checked the tracking number that they sent in response to my request and indeed it said that the order was delivered, this is absurd, just think you place an order and wait for confirmation of shipment and do not receive it and do not know anything about your order, if I I wouldn’t write to them and I didn’t know that they sent something, think 10 times whether you should take part in this lottery or is it better to buy from a trusted store that is responsible for its actions and takes care of its customers. This is a 100% 1 well deserved one star for customer service but I have to admit that their theragun pro is really good, I got it with Best Buy and will never order from their site again, let them sell their products to big players at a price below retail, they unable to control their business, a separate hello to the doctor. I will dispute the transaction through the bank!!!
Agents disconnects and doesn't help at all.Purchased the TheraFace, and one of the setting is not working. Tried connecting with agents to see if there's a way to troubleshoot it, instead they keep closing the chats. Emailed them to find support, haven't received any response. Just submitted a refund request now, not optimistic about it. Will update this post if I get my refund.
Ordered smart goggles, they broke within two weeks, promised replacement never arrived, surly and unhelpful customer service chat, refused to give email of customer service saying 'we do not offer this.' Appalling. Go for cheaper alternative on Amazon.
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