Review Time
Dire Company, Poor Product QualityFirst of all the theragun pro was great for a little over 2 months.Then one battery won't charge, contacted the dire customer support "sorry we don't replace parts like batteries or chargers you will have to send the whole unit back" What kind of company doesn't hold spare consumables? So I then said if I'm just sending it back I'll have a full refund as it's not fit for purpose and whilst I'm without the machine for simply changing a faulty battery I may as well be refunded and buy something more reliable"sorry we can't refund you for a faulty product after 2 months!”This company is shocking, for such expensive high end gear they don't carry consumables spare parts for replacement, they don't refund after 2 months for a faulty product and their customer service script readers are abysmal.Nothing but cheap rebranded low grade rubbish made in China sold at a premium.Theft by deception, premium price as it's marketed well, but cheaply made product which has no longevity, stear clear of this company!!!!
The return process is INSANE! I've sent three return request emails over 10 days only to receive a request for various bits of information they already had (ie my address) and now I have to wait another three days for the return address. There is clearly something up with the company. I suspect a cash flow crisis. I really wouldn't recommend buying anything from them at this point and I'm not at all confident that I will ever see my money back.
Don't buy from therabody. Spent quite a bit on a theragun prime and it recently stopped working after a few months of use. Currently in need to use it as I'm in the middle of training so I sent it back to get it replaced. I posted it back nearly 5 weeks ago and I've had to constantly chase people to get an update on what has happened to my replacement. COMPLETELY INCOMPETENT CUSTOMER SERVICE. I really wouldn't recommend buying from therabody. I still don't know where my replacement is or when I will get it back. Everyone I speak to is currently just as clueless. Buy from another company that has better customer service.
Birthday gift ordered for the husband 3/20/24 for a birthday in April. Tracking with fedex showed label was created and sitting in Louisville KY. It showed this for the next 2 weeks. Contacted Therabody via email as there is no customer service number to call, and they did respond. They advised that the product was returned from my address. Funny, because fedex showed it never shipped??? I verified my address indeed was correct for what they have on file. Here we sit, a mth later, without a product and without a resolution. $300 I am out, no offer of a discount, only a we will re-ship the product. Now I'm seeing reviews of terrible customer service along with a terrible product. I really wish I had seen this before purchase.
This review is specific to their customer service. It's simply awful. Placed an order to be picked up at a local Best Buy because it said it was available for same day pickup and I'm treating an injury. Three days later and Best Buy had no record of the purchase, and Therabody said they would need another 48-72 hours to investigate. They offered me NO solutions other than "Sorry, you're just going to have to wait." I cancelled the order and placed another one online to be shipped. The website states product will be shipped in 2-3 days, and here I am 5 days later and having to reach out to see what's going on. It's shocking that a company that sells a good product at a premium price should have such horrible service!
Refund taking months to come through (if at all). Bought TheraFace mask (£600+) in Dec for Christmas, returned which tracking shows it was received by them 8th Jan. Still no refund a month later.It is a lot of money to be out of pocket.Customer support says "Be kindly informed that I am still waiting for a replay from the warehouse. Please expect an update in 28-72 business day. " That's BUSINESS DAYS! So 14 weeks would put us in May. They haven't even confirmed yet if i am getting a refund, they may take all this time to then say no for some reason. I could be chasing this all year.Don't get me wrong, the product are excellent but I will never buy from somewhere where the customer service is this poor. Wish i bought through John Lewis as they would have just refunded me directly themselves!
They are an absolute joke. I have the prime, mini 2.0, recovery air, foam roller, Thera cup, wave, and power dots. . Love them all, but the customer service is absolutely horrific. Ordered the calf recovery compression garment x 2 for a Christmas present for my sister. Only one delivered and I was basically told that because the box hadn’t been damaged by the courier that it was in the box and I’m lying. No belief whatsoever that they could have made a mistake. As I was away until Christmas morning I didn’t realise that both weren’t in the box and it messed up my gift giving and was really upsetting.Won’t order from them again. Their loss as I have the money back from my bank.
Purchased the Face Googles, but got worried as no confirmation email sent or receipt for payment , which was taken immediately. Tried to call but no contact number and they do not reply to emails either. Called Paypal to get a refund which was in the process of being investigated and then the orders gets delivered even though I have cancelled it. I need to do a return but as I have no order number they have made that impossible. Stay away from this website, they are fraudsters
Awful delivery.. no customer service.. no humans to speak to.. I would not buy anything from these boys… order at your own risk, you might get the item you might not. What a brilliant online company to be proud of.. the CEO must be over the moon
I ordered a product to give as a Christmas present on the Therabody website on Thursday, December 14. I checked their shipping conditions, which state a 2 to 3-day preparation time before shipping.My package was shipped on Friday, December 22, which is 7 days after my order. Taking so much time, especially during the Christmas period, to ship a small item is inconceivable. Additionally, no information was communicated to me regarding a shipping delay.I had to contact their customer service multiple times, and yet, there was still no follow-up.Last Wednesday, I requested that Therabody cancel my order, knowing that the item would not arrive in time for Christmas. They were unable to process my request.As a result, the package arrived today, late for Christmas, and they are asking me to return it at my expense to be reimbursed.Do not buy through their site, especially when Amazon, which was able to deliver the day after my order, and has a reputable customer service, is an option.
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