therapexa.com

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1 Based on 10 reviews

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10 Reviews

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Caramael17
Warning - Don't buy this

Warning - Don't buy this. There's no customer service. Over a week has passed with no response, just more promotional emails. I received the product and found it wouldn't fit correctly. It caused pain rather than relief. I tried to return it immediately, but no one has responded. If you want to waste your money, go ahead. This is a scam.

1
Date of experience: Dec 01, 2025
Carol Ann B.
Avoid at all costs

Avoid at all costs. I placed my order three weeks ago, and it took two weeks to receive a tracking number that is inactive, showing my order hasn't shipped. When I contacted customer support, they provided a lengthy list of excuses that seem untrue. I tried reaching out again but have yet to hear back. Spend your money elsewhere.

1
Date of experience: Nov 28, 2025
Chase Turner
Deceptive practices

Deceptive practices. I've used the product twice before attempting to return it, but it didn't reach the trigger points on my shoulders. It's practically unreturnable. Despite multiple emails, I've received no response. I even confirmed my emails were read. I've filed a complaint with the BBB, but they ignore that too. They take your money with a promise of a return but then ignore you. If you have neck discomfort, it might work for you, but if you need broader relief, save your money.

1
Date of experience: Nov 28, 2025
Laura Turner
Awful experience - avoid buying

Awful experience - avoid buying. It ended up hurting my husband's neck, and we tried to return it. There's no phone support, and multiple emails went unanswered. The only way to return is to email support for confirmation. I found a site with many similar complaints. Their website claimed a Trustpilot rating of 4 stars, which is misleading.

1
Date of experience: Nov 12, 2025

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