thetford.com.au

4.5
4.5 Based on 121 reviews

Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leis...

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Average Rating

4.5

/
5

121 Reviews

5 Star
77%
4 Star
10%
3 Star
3%
2 Star
2%
1 Star
8%

All Reviews

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Review Time

Charlotte1412
Outstanding Assistance After Challenging Experiences

After facing challenges with other companies and limited success, we were fortunate to contact the service. They were incredibly helpful—quickly diagnosing the problem with the gas grill on our stove. We brought our van to them, and they resolved the issue effectively. The staff was very supportive, informative, and empathetic to our circumstances. We wholeheartedly recommend this service.

5
Date of experience: Jan 16, 2026
Russ Barnes
Highly recommended! Knowledgeable & supportive.

After trying other companies with little success, we were fortunate to contact the service. They were extremely helpful, identifying the issue with the gas grill on our stove. We delivered our van to them, and they fixed the problem. The staff was very supportive, informative, understanding, and sympathetic to our situation. We highly recommend this service.

5
Date of experience: Jan 13, 2026
Jason
Regular updates on my order

5
Date of experience: Jan 04, 2026
Justin Visser
Supportive staff

4
Date of experience: Dec 14, 2025
Completely unacceptable and frustrating...

Completely unacceptable and deeply disappointing! I broke the glass of my induction hob, and to my dismay, there is no replacement glass available. For premium induction hobs from other brands, spare glass is easy to order. But here? Nothing! I'm forced to buy an entirely new unit (over 1000€). This is utterly unacceptable and truly unbelievable!

1
Date of experience: Dec 13, 2025
Sorrel
Excellent customer service

Fantastic customer service and prompt delivery. Very pleased with the assistance received.

5
Date of experience: Dec 08, 2025
Jedediah P.
Delay in supply but quick delivery once available

I waited 5 months for a fixing plate to come into stock, which was surprising. However, once it was available in early December, the order and delivery process went very smoothly.

5
Date of experience: Dec 02, 2025
Alvaritogamer7752
Fast and straightforward

5
Date of experience: Dec 01, 2025
Mocke
Aqua Kem Blue Sachets

Great product (the only one that works), competitive pricing, and a bonus—what's not to like? The option for PayPal would have simplified the transaction a bit, though.

5
Date of experience: Nov 27, 2025
Randolph Carter
Parts availability enhances the product...

The availability of parts really makes the product stand out.

5
Date of experience: Nov 19, 2025

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Business Details

  • Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.See more

  • email infoaus@thetford.com.au
  • call 0393580700
  • language https://thetford.com.au

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