Review Time
I got the traveller series Samantha III pearl drop earrings for my wedding and they were so perfect! I had so many compliments and have worn them so much since! The best quality and the way you can wear them as a single pearl too is so handy for everyday wear! 🥰 10/10 would recommend!!
I got my bridal wardrobe earrings from The Traveller Series and they are truly some of my favourite pieces of jewellery I have ever owned. I ended up wearing pearl earrings for my bridal shower, welcome party and wedding day - the pieces are so beautiful and I've recommend it to all my brides to me - The team are just so incredible and talented! The have now become part of my regular jewellery rotation well past my wedding I’m obsessed.
I’m really disappointed with the quality of the necklace I purchased from The Travellers Series last Christmas (2024). I bought it as a special gift for my sister, who was pregnant with her son Oscar at the time. It was meant to be a meaningful keepsake to commemorate that time in her life.Unfortunately, the necklace has not held up at all. Despite her taking good care of it and never wearing it in the ocean or exposing it to harsh conditions, the gold has completely faded, and the golden coating is peeling particularly on the letter "O," which is now only halfway visible.It’s heartbreaking, as she no longer wears it, and what was supposed to be a sentimental piece now looks worn and cheap.Not recommend! Expensive bad quality jewellery.
I saw this brand on an ad through Instagram and thought some of their pieces looked cute! I had to get something for my wedding and purchased weeks in advance because I am very anxious about late delivery etc.Everything was fine until my wedding day. Note that I tried the earrings on - they were the Samantha II prior to my wedding to ensure they would work well, and they did.I was literally walking DOWN the aisle only to feel something drop from my face and onto the floor - my earrings. The strand of metal the pearls were hanging on dropped in half. I was obviously confused - I had spent almost $300 on these. I had to leave them because I was in the middle of a ceremony and had to just wear them just as the studs for the remainder of my wedding. When I eventually got into contact with the team, I had to wait 2 weeks to hear a generic response and to be told that nothing was wrong with my earrings and I must've been mishandling them.Sorry!? Why would I purchase almost $300 worth of earrings and mishandle them during my ceremony as I'm walking DOWN the aisle!? I was then told that I couldn't receive a refund, and that if I wanted a new pair, I would have to PAY FOR A NEW ONE. With a measly 20% off. Never again. NEVER SHOP HERE.
Bought both the birthstone necklace and initial. The birthstone doesn't look like the photo at all—it honestly looks like resin? And the Initial and chain are both very flimsy and already starting to discolour. I wanted to refund but they don't offer refunds...and they make you pay to restock plus ship back to them, for store credit...which just isn't worth it to me. Lesson learned! I did a quick google and found the same items on etsy for a fraction of the price. Not at all high quality or original design handmade jewellery, just cheap stuff that's probably drop shipped from China.I also think it's a little fishy that their emails claim 12000+ customers but they only have 67 reviews, and they're all 5 stars, and yet I'm finding a lot of bad reviews for the traveller series all over the internet. The math ain't mathing, they obviously delete bad reviews.
I truly love the pieces from TTS. They are timeless and elegant and make me feel just the right amount elevated. My first purchase was the Elise hoop earrings and they were gorgeous! Quality pearls and loved the simple and classic design. The packaging was also so thoughtful and beautiful, such an added treat.I then got engaged and only wanted TTS earrings for my wedding! I got the Samantha II and it did not disappoint. The best thing is that I can use it for special or even everyday occasions and I always get compliments. (You can undo the bottom 2 pearls and wear it as single pearl earrings! Brilliant) Would HIGHLY recommend TTS products!
Honestly don’t waste your time. If your ordering outside Australia be prepared to pay at least 30% extra in import charges, custom fees and handling fees what not which is not clearly stated at the checkout and the customer service is just non existent. From a quality perspective the item I bought and item I bought in the past are really quite poor, Mrs likes them granted but the quality is flimsy and just doesn’t feel of quality. I’ve ordered from these previously as stated and had no issues with importation which is why it’s infuriating, there’s no consistency with how this works and the company themselves are just unhelpful when it comes to resolving matters so while there’s a sale on and it might look a good deal, just move on and shop elsewhere because there’s many hidden charges, the service is dreadful and the quality is no better than a 4/10. Trust me, avoid these people
I bought two items from this store. A pair of pim petite pearl earrings which arrived within a week which was great and the second was an Elisse Pearl necklace which after a month has still not arrived. An investigation from their “courier” has concluded the item lost. I have requested a refund from the store and been offered a 20% discount for the next time I shop with them instead. I will not be shopping with them again and highly recommend anyone looking for similar products to spend your money elsewhere.
I ordered from this store for the first time on a Saturday night. I ordered two birthstones and a chain. After I clicked pay I realised I’d ordered the wrong chain. I emailed straight away (twice!) as was very eager to correct my issue, only to receive an email 2 days later saying that unfortunately they won’t help and that if I want to request a change of mind I’ll need to do so after I receive the product. I would need to complete a return form, pay for return postage plus a further 5% restocking fee. This seems pretty crazy to me as the brand claims to be made to order and they have social media videos of them doing boxing videos so why can’t they just help me before I have to pay an extra $24 in postage plus 5% in restocking? This all came from a representative that didn’t identify themself and didn’t even sign off with a yours sincerely or kind regards or whatever (not a huge deal but really annoyed me). Eventually my “case” was moved up (after my order was already sent) to someone who tried to explain while currently they are made to order they are soon moving to being made prior and orders being sent from a fulfilment group.. which is great but also means they should have been able to help me.Then I received the jewellery and neither of the birthstones look as pretty as in the photos and the chain I accidentally ordered is too small for me (not the companies fault, mine for ordering wrong thing) and I feel so sick with the whole process just looking at the jewellery makes me feel sad. Maybe overreacting but I get anxiety having conflict so now lots of negative emotions over what was supposed to be a real treat getting some expensive jewellery. Edit: I probably could get a refund at this stage judging by the tone in the latest email I received but I’m just going to let it lie. The stones don’t look as pretty but probably more a lighting issue. The chain I’ll just try sell separately opposed to any more back and forth. They did also offer me a 20% off code and said they would review how they do things in future. TTS just responded to my review 2 years later.., this prompted me to look at previous reviews. Not a smart strategy to ask all your friends or create fake profiles to make reviews all within the same few days. Very obvious you’re trying to flush out the bad reviews you’ve received! To add to my review, my necklace didn’t hold up either.
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