Review Time
Unfortunately they sent the wrong model tumble dryer and knew they were doing this as didn’t have correct one in stock! No one called me to advise this so only realised once appliance installed and went to register guarantee! As this is for a holiday home I now have to travel 4 hrs back to then get appliance uninstalled and wait for someone to collect the incorrect one! Complete nightmare and although apologies this resulted in me being £500 out of pocket while I wait for them to collect as won’t refund til they collect, take a day off work pay for fuel to travel 4 hours and no compensation when entirely their fault. Not happy!
I understand this was an upgrade HOWEVER the specific model ordered was done so following extensive research and based on Which reviews and the “upgrade” actually had worse review for drying time!
Price was cheaper than the big high street retailer and unlike others they also offered free delivery.
Was kept informed on the delivery day and received a time slot the evening before.
Can’t fault my first experience with Appliance City
I placed an order for a dishwasher on 26/12/2025. I had an email on 31/12/2025 advising that the item would be delivered on 02/01/2026. I had a further email at 06:45 on 02/01/2026 advising that the courier could not attempt to deliver my item. I rang Appliance City (AC) later that morning, who advised that they had failed to give my item to the courier. I found it a bit odd that the courier was able to provide both a delivery date and time without having my item in their possession. AC advised that they would call me back when this issue was resolved, but they never did.
Later that day, I had another email advising that the item would instead be delivered on 05/01/2026. My timeslot was in the AM.
I then got a text on 05/01/2026 to let me know that the delivery van had broken down and they were unsure if they would deliver to me on that day. Thankfully, they made it to me at around 17:45.
When I unboxed the item shortly after its arrival, I promptly discovered a large dent on the side of the dishwasher.
AC was closed by the time I discovered it, so I contacted them the next morning. I was told by customer care to write an email and submit evidence. I did this as requested, and I was offered some compensation, which I accepted.
Compensation was agreed on 08/01/2026, but I asked if they would allow me to plumb the dishwasher in to test if it worked before accepting their offer. They agreed. I managed to get it plumbed in for a test on 13/01/2026. On the same date, I emailed customer care to advise them that I would be happy to accept their offer. I was asked to provide a serial number, which I did. Everything then went silent.
I chased them twice for my refund via email; both emails were ignored.
I finally gave up and rang customer care, who advised that it had been passed on to their finance team, who hadn't picked it up yet. The representative advised that they would chase it up, and I should hear back by the end of the day. This was on 29/01/2026.
I finally got my money back on 30/01/2026, and I am fully dissatisfied with the service. It took over a month from ordering the item to concluding my service with them. I was incredibly disappointed with the lack of urgency in their responses and the fact that I was ignored on at least 2 occasions.
I was already pretty annoyed when they 'forgot' to hand my item to the courier, but I had no idea that this was the tip of the iceberg for this fiasco.
I shan't consider further business with Appliance City.
The service was extremely disappointing, as I mentioned in my previous review that seems to be missing. After paying for installation, I faced the worst service ever. Two weeks later, my washing machine fell off its stand due to the installers bending a copper pipe and not securing the waste pipe. This led to a £158 plumbing charge. Completely unhelpful and indifferent to customer service.
My previous review seems to have vanished, but the service was utterly horrendous. After paying for installation, I faced the worst service imaginable. Two weeks later, the washing machine fell off its stand, revealing that the installers had bent a copper pipe and failed to secure the waste pipe. This led to a £158 plumbing bill. Totally unhelpful and no regard for customer service.
I was very let down by the service and communication from the company. My delivery was rescheduled multiple times without adequate notice, which was unacceptable. I had to take time off work to receive the delivery due to an inconvenient delivery window. On the third scheduled date, the delivery didn’t show up, forcing me to take another day off. When it finally arrived, the team couldn't uninstall my old washing machine or install the new one because of 'company policy,' despite having paid for that service. I felt my concerns were dismissed. I was promised callbacks that never came. While I managed to install the machine myself, it took two weeks from purchase to delivery, costing me two days of leave. I'm giving two stars only because the machine itself is good and was on discount.
Unbeatable prices online, with excellent and prompt communication throughout the ordering and delivery process. My appliance arrived on the expected day within a couple of hours' time slot, and the driver called me when nearby. The delivery team exceeded expectations, bringing the appliance into my home and being very friendly. I would definitely recommend this service and will surely use it again. Fantastic experience from start to finish; thank you!
I ordered an appliance, and the ordering process and delivery went perfectly. The item was delivered yesterday. However, when I opened it for installation today, there was a significant issue. I've contacted the company, and they promised to resolve the matter. I will provide updates as the situation progresses.
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