thorntonbreakers.co.uk

3.1
3.1 Based on 21 reviews

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Average Rating

3.1

/
5

21 Reviews

5 Star
48%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
48%

All Reviews

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Review Time

SkyLegendz
Misleading experience with missing parts

Extremely misleading. I bought an engine with the promise of receiving all components, but it arrived without several parts, and the turbo is non-functional. The support team does not respond to emails.

1
Date of experience: Jan 05, 2026
Rosie P.
Very untrustworthy

Very untrustworthy. I bought an engine with the promise of receiving everything included. The engine arrived missing several parts, and the turbo doesn't function. They don't reply to emails.

1
Date of experience: Dec 16, 2025
RedArrow02
They sell poor-quality engines

They sell poor-quality engines. My experience purchasing engines from them has been quite dreadful. Don't waste your money; it's a scam.

1
Date of experience: May 11, 2025
Mason Foster
Needed a small clip but got no help

Needed a small clip for my vehicle and saw one available. However, they refused to help. It's disappointing when they have the part but won't assist the locals. I ended up getting it from another place without any issues.

1
Date of experience: Oct 17, 2024
Brianna C.
****STAY AWAY****

****STAY AWAY**** I purchased a radio for a high price, had it installed professionally, and it was defective! They refuse returns and sell faulty items. Ironically, the radio costs only a bit more when bought new with a warranty. Save yourself the trouble and buy elsewhere. Many genuine reviews echo my complaint.

1
Date of experience: Apr 18, 2024
Yaris663
Engine replacement was a disaster

They replaced my engine, but it failed immediately. After sending it back, they claimed they couldn't find a fault, even though it was working again. The engine was sold to someone else, but it failed again, needing a new turbo. I later found out it had much higher mileage than advertised. I recommend avoiding them.

1
Date of experience: Feb 16, 2024
Miles
Negative experience with their phone support

I've been using this service for a while, primarily by email. However, when I called once, the representative scolded me for complaining, which left me shocked, as I hadn't complained before. Now I can't use their service anymore. It seems the customer is always wrong, and phone support is quite poor.

1
Date of experience: Sep 01, 2023
Maura Carter
Received the correct part

The part I ordered was exactly what was delivered. Although it took some time due to staffing issues during the holiday season, the shipment was quick. I would appreciate more payment options for items not listed on their online store, as it would help international buyers. I'm looking forward to purchasing more parts.

4
Date of experience: Jul 05, 2023
Jeanie Harris
Engine replacement was a hassle

Had my vehicle in for a replacement engine and had to keep following up for updates, as I was traveling from far away. The engine failed after five months, impacting my small business. When I asked for assistance or a replacement (even offering to pay), they refused. I do not recommend them!

1
Date of experience: May 18, 2023
Chad B.
Very poor customer service

I called looking for a specific part after finding their number online. I received a sarcastic response when I inquired about a certain car brand. I was disappointed with the service; even though I should have researched more, a simple 'no, we only deal with 4x4s' would have sufficed.

1
Date of experience: May 09, 2023

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