Review Time
AVOID AVOID. Thorpe Lea Motors Now trading as DZD Cars. Knowingly sold my daughter a car with a faulty clutch ( they told us it had been replaced). One week after purchase, the clutch failed. They refused to communicate, or accept the car back ( despite Consumer laws). Never filed the sale paperwork with DVLA either. We are now planning to take them to small claims. We are not the only ones, there are lots of other review sites saying the same about this set up. DO not buy anything from them
We naively bought a car from this garage for £4500 and had to spend £1500 to get it road worthy and the next day we were alerted by our trusted garage that it had serious corrosion, brake issues and many other faults but they got it safe and road worthy as we needed a car for hospital appointments. We immediately called Thorpe Car Centre and the owner verbally agreed to pay towards the repairs however quickly after that call he stopped answering my later calls and emails. Just 6000 miles later the MOT expires and has now been condemned as unsafe with 13 major issues. The previous MOT mentions none of these long term deterioration issues. We have filed a case with citizens advice bureau and will be seeking legal action as we have been driving a death trap with a new baby. Reading this I am disgusted and these criminals need to be held accountable and monies repaid. If you are one of the below please write a comment that you have seen this and we will work out how we can get in touch to join forces and seek compensation.
Horrible experience, bought a mercedes and i've spent over £4000 on repairs every month since purchase. Dishonest people and complete liars. Was promised money back after certain replacements and repairs but all I got was them not answering anymore of my calls after I paid them. Do NOT purchase a car from them.
If I could give them Minus stars I would shocking after sales bought a car from these people got delivered on a flat bed took it straight into a local garage to have it looked over needed over £1000 worth of repairs also sold with 2 bald tyres at the front didn't notice till they had gone and various scratches on the windscreen an extra £220 for a new one spoke to Adam numerous times assured us that the warranty would cover most and they would come to some arrangement with us lucky for us or unlucky the warranty covered just about £550 so we were about an extra £800 or so worse off this is when they stopped picking up the phone and took down the website avoid at all cost
Unprofessional outfit,Car sold to me was not as advertised,delivered in a filthy state,covered in diesel,car was scratched on every panel,complained to the management,who agreed to reimburse me partial costs.Despite numerous e mails,forwarding bank details etc,i am still waiting for the refund.Would not recommend this Car Dealership to anybody,steer well clear.
My wife called the garage 1 hour before to confirm it was ok to test drive a Mercedes B Class (reg LM62 BZD). The garage responded that the car was available and we will be able to test drive it. The place was difficult to find and each road getting closer to the garage was like going into a slum, massive potholes, cars parked everywhere and closed down businesses. When we arrived they couldn't find the car, the yard was crammed with cars and we thought as they are almost piled up it would be blocked. After 10 minutes we are told the car was given in courtesy. There was no other car available or any alternatives. I would avoid this cowboys as they have no control over the cars, very poor customer service and can't imagine what could happen if anything goes wrong after buying the car. Complete waste of time despite we were eager to buy the car and agreeing to pay this dodgy admin fee (so it shows in the search results with other with lower prices).
Uncaring, unprofessional and uninterested, sums up my experience of Thorpe Car Centre. The staff don't return telephone calls and respond to emails if and when they can be bothered. This was at the initiall enquiry stage. Needless to say, I didn't continue with my enquiry. Their attitude stinks, and I wouldn't buy a pair of rollerskates from them. What! a bunch of amateurs!
Firstly could not find the place, happened to see one of the cars advertised on side of road not in a very nice condition.Stopped to ask a guy in a really rundown part of the industrial estate who said yes what cars as they are dotted about all over the place, literally got out of there definitely not a very encouraging place to want to buy from.
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